Responsibilities & QualificationsRESPONSIBILITIES Own overall responsibility for ITSMS process handling on the Service Desk; Manage all Service Desk supervisors; Coordinate Service Desk staff training sessions; Liais...
Responsibilities & QualificationsResponsibilities: Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs Assess, research, and resolve incidents and requests regarding the u...
Responsibilities & QualificationsRESPONSIBILITIES Respond to requests for technical assistance via phone, email or via the web queue, including chat or Instant Message, when implemented. Open service desk tickets and...
Responsibilities & QualificationsRESPONSIBILITIESThe Help Desk Support Technician will perform or provide support as part of a 24/7, 365-day Service Desk (SD) to support IT services and applications, using the custome...
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Responsibilities & QualificationsRESPONSIBILITIES Provide Level II "Gold" and Level III "Platinum" IT support to high-priority Government personnel, including General Officers and SES staff. Serve as the primary te...
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Responsibilities & QualificationsRESPONSIBILITIES Maintain a comprehensive understanding of the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process ...
Responsibilities & Qualifications RESPONSIBILITIES The Infrastructure Services Lead shall serve as the key person to lead, coordinate, and provide subject-matter expertise on implementation, operation, maintenance, ...
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Responsibilities & QualificationsRESPONSIBILITIES Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software. Lead teams in the performance...
Responsibilities & QualificationsRESPONSIBILITIES Conduct walk-throughs of office spaces to assess IT requirements and ensure project alignment. Identify and document full IT requirements for office spaces, includi...
Responsibilities & QualificationsRESPONSIBILITIES Maintains supplied software packages for internal users as required. Analyzes new hardware to determine its need or application in the existing or proposed system. Re...
Responsibilities & QualificationsRESPONSIBILITIES Provide end-user support for hardware, software, network, and system issues in accordance with established procedures. Manage and resolve escalated service desk tic...
Responsibilities & QualificationsRESPONSIBILITIES Provide IT support to designated Business Continuity Task Force (BCTF) sites, ensuring service continuity and support at OSR locations. Assist in identifying, coord...
Responsibilities & QualificationsRESPONSIBILITIES Act as a point of escalation for complex issues, collaborating with Tier II and Tier III support to resolve critical incidents. Prioritize, manage, and monitor tick...
Responsibilities & Qualifications RESPONSIBILITIES Assist the Senior Technical IT Support Specialist, providing helpdesk support in the effort to keep systems functioning as required Installation, configuration, mai...
Responsibilities & Qualifications RESPONSIBILITIES Support planning, execution, delivery and procurement strategies for technical projects. This support shall include, but not be limited to, planning and research, a...
Responsibilities & QualificationsRESPONSIBILITIESThe Help Desk Systems Administrator is expected to be able to: Uses automated information systems to analyze routine situations. Reviews incoming requests, both comput...
Responsibilities & QualificationsRESPONSIBILITIES Establish enterprise approaches to IT service management to promote standardization and efficiency across the Navy Enterprise. Work with the Navy ITSM Office (ITSMO) ...
Responsibilities & QualificationsRESPONSIBILITIES Installation, configuration, maintenance and troubleshooting for all Executive users of the DTRA systems Maintain a web-based capability for DTRA users to enter, trac...
Responsibilities & QualificationsRESPONSIBILITIES Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk, specifically focusing on Pentagon Primary Technical Control Facility (PPTCF) ...
Responsibilities & QualificationsRESPONSIBILITIESThe Senior Infrastructure Service Lead is expected to be able to: Provide thought leadership to team of network engineers and systems administrators spread across the g...
Responsibilities & QualificationsRESPONSIBILITIESThe Sr. Systems Administrator - Directory Services, ICAM, & ZTA is expected to be able to: Monitors and manages system resources, including CPU usage, disk usage, a...
Responsibilities & Qualifications RESPONSIBILITIES Demonstrable Experience in: Hardware and Software Troubleshooting: Expertise in diagnosing, repairing, and maintaining a range of hardware (e.g., desktops, laptops, ...
Responsibilities & QualificationsRESPONSIBILITIES Provide desk-side support and remote support for J6-supported contingency facilities on NIPRNet, SIPRNet, and other classified networks, ensuring systems are fully ope...
Responsibilities & QualificationsRESPONSIBILITIES Provide first-line technical support, responding to end-user service requests and incident tickets through the service desk system. Follow established ticketing pro...
Responsibilities & QualificationsRESPONSIBILITIES Provide comprehensive VIP-level IT support to senior staff and high-profile users, ensuring rapid problem resolution and minimal downtime. Respond to user inquiries...
Responsibilities & QualificationsRESPONSIBILITIESThe Tier II Help Desk System Administrator is expected to be able to: Uses automated information systems to analyze routine situations. Reviews incoming requests, both...
Responsibilities & QualificationsRESPONSIBILITIES Establish, refine, and oversee IT service delivery to internal and external customers. Ensure that policies and processes are in place to deliver consistent, efficie...
Responsibilities & QualificationsRESPONSIBILITIES Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as ele...
Responsibilities & QualificationsRESPONSIBILITIES Develop and maintain an inventory of wireless communications equipment, ensuring availability and tracking for DOD agencies. Manage wireless user requests, includin...
Responsibilities & QualificationsRESPONSIBILITIES Provide technical assistance to end users for system, hardware, and software-related issues. Manage escalated service tickets, ensuring quick resolution and minimiz...
Responsibilities & QualificationsRESPONSIBILITIES Provide frontline technical support for IT-related issues, hardware, software, and mobile devices. Manage and resolve service desk tickets, prioritizing urgent and ...
Responsibilities & QualificationsRESPONSIBILITIESThe Help Desk Support Tech will perform or provide support as part of a 24/7, 365-day Service Desk (SD) to support IT services and applications, using the customer's......
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