Responsibilities & QualificationsRESPONSIBILITIES Own overall responsibility for ITSMS process handling on the Service Desk; Manage all Service Desk supervisors; Coordinate Service Desk staff training sessions; Liais...
Washington, District of Columbia
1 month
Responsibilities & QualificationsRESPONSIBILITIES Manage Service Desk Operations: Oversee daily operations of the Senate's Service Desk, ensuring timely resolution of IT issues, incidents, and service requests in lin...
Responsibilities & QualificationsRESPONSIBILITIES Respond to requests for technical assistance via phone, email or via the web queue, including chat or Instant Message, when implemented. Open service desk tickets and...
Responsibilities & QualificationsResponsibilities: Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs Assess, research, and resolve incidents and requests regarding the u...
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Washington, District of Columbia
1 day
Responsibilities & QualificationsRESPONSIBILITIES Maintain a comprehensive understanding of the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process ...
Responsibilities & Qualifications RESPONSIBILITIES The Infrastructure Services Lead shall serve as the key person to lead, coordinate, and provide subject-matter expertise on implementation, operation, maintenance, ...
Responsibilities & QualificationsRESPONSIBILITIES Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software. Lead teams in the performance...
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Responsibilities & Qualifications RESPONSIBILITIES Assist the Senior Technical IT Support Specialist, providing helpdesk support in the effort to keep systems functioning as required Installation, configuration, mai...
Responsibilities & QualificationsRESPONSIBILITIES Establish enterprise approaches to IT service management to promote standardization and efficiency across the Navy Enterprise. Work with the Navy ITSM Office (ITSMO) ...
Responsibilities & QualificationsRESPONSIBILITIESThe Help Desk Systems Administrator is expected to be able to: Uses automated information systems to analyze routine situations. Reviews incoming requests, both comput...
Responsibilities & Qualifications RESPONSIBILITIES Support planning, execution, delivery and procurement strategies for technical projects. This support shall include, but not be limited to, planning and research, a...
Responsibilities & QualificationsRESPONSIBILITIES Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk, specifically focusing on Pentagon Primary Technical Control Facility (PPTCF) ...
Washington, District of Columbia
1 month
Responsibilities & QualificationsRESPONSIBILITIES Technical Expertise: Possesses a solid understanding of IT systems, networks, and software, with familiarity in common help desk tools and ticketing systems. Leader...
Responsibilities & Qualifications RESPONSIBILITIES DTRA requires that the Contractor's Customer and Digital Workplace Services Task 7 Lead possess the following qualifications: Experience leading customer services ...
Responsibilities & QualificationsRESPONSIBILITIESThe Senior Infrastructure Service Lead is expected to be able to: Provide thought leadership to team of network engineers and systems administrators spread across the g...
Responsibilities & Qualifications RESPONSIBILITIES Demonstrable Experience in: Hardware and Software Troubleshooting: Expertise in diagnosing, repairing, and maintaining a range of hardware (e.g., desktops, laptops, ...
Responsibilities & QualificationsRESPONSIBILITIESThe Sr. Systems Administrator - Directory Services, ICAM, & ZTA is expected to be able to: Monitors and manages system resources, including CPU usage, disk usage, a...
Responsibilities & QualificationsRESPONSIBILITIESThe Tier II Help Desk System Administrator is expected to be able to: Uses automated information systems to analyze routine situations. Reviews incoming requests, both...
Washington, District of Columbia
1 day
Responsibilities & QualificationsRESPONSIBILITIES IT Service Management (ITSM) Proficient in managing and maintaining ITSM modules, including Incident Management, Request Management, Change Management, and Problem ...
Responsibilities & QualificationsRESPONSIBILITIES Establish, refine, and oversee IT service delivery to internal and external customers. Ensure that policies and processes are in place to deliver consistent, efficie...
Responsibilities & QualificationsRESPONSIBILITIES Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as ele...
Washington, District of Columbia
1 day
Responsibilities & QualificationsRESPONSIBILITIES Incident Response Lead the response to critical IT incidents, ensuring that normal service is restored as quickly as possible and minimizing impact to users and bus...
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