Responsibilities & QualificationsRESPONSIBILITIES Own overall responsibility for ITSMS process handling on the Service Desk; Manage all Service Desk supervisors; Coordinate Service Desk staff training sessions; Liais...
Responsibilities & QualificationsResponsibilities: Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs Assess, research, and resolve incidents and requests regarding the u...
Responsibilities & QualificationsRESPONSIBILITIESThe Help Desk Support Technician will perform or provide support as part of a 24/7, 365-day Service Desk (SD) to support IT services and applications, using the custome...
Responsibilities & QualificationsRESPONSIBILITIES Provide Level II "Gold" and Level III "Platinum" IT support to high-priority Government personnel, including General Officers and SES staff. Serve as the primary te...
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Responsibilities & QualificationsRESPONSIBILITIES Respond to requests for technical assistance via phone, email or via the web queue, including chat or Instant Message, when implemented. Open service desk tickets and...
Washington, District of Columbia
3 days
Responsibilities & QualificationsRESPONSIBILITIES Maintain a comprehensive understanding of the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process ...
Responsibilities & QualificationsRESPONSIBILITIES Lead team of 20 Technical IT and Asset Management Specialists in the execution of Telecom, Break/Fix, Asset and Executive support activities to include; Management of...
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Responsibilities & Qualifications RESPONSIBILITIES The Infrastructure Services Lead shall serve as the key person to lead, coordinate, and provide subject-matter expertise on implementation, operation, maintenance, ...
Responsibilities & QualificationsRESPONSIBILITIES Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software. Lead teams in the performance...
Responsibilities & QualificationsRESPONSIBILITIES Provide IT support to designated Business Continuity Task Force (BCTF) sites, ensuring service continuity and support at OSR locations. Assist in identifying, coord...
Responsibilities & QualificationsRESPONSIBILITIES Act as a point of escalation for complex issues, collaborating with Tier II and Tier III support to resolve critical incidents. Prioritize, manage, and monitor tick...
Responsibilities & QualificationsRESPONSIBILITIES Provide end-user support for hardware, software, network, and system issues in accordance with established procedures. Manage and resolve escalated service desk tic...
Responsibilities & QualificationsRESPONSIBILITIES Maintains supplied software packages for internal users as required. Analyzes new hardware to determine its need or application in the existing or proposed system. Re...
Responsibilities & QualificationsRESPONSIBILITIES Conduct walk-throughs of office spaces to assess IT requirements and ensure project alignment. Identify and document full IT requirements for office spaces, includi...
Responsibilities & Qualifications RESPONSIBILITIES Support planning, execution, delivery and procurement strategies for technical projects. This support shall include, but not be limited to, planning and research, a...
Responsibilities & QualificationsRESPONSIBILITIESThe Help Desk Systems Administrator is expected to be able to: Uses automated information systems to analyze routine situations. Reviews incoming requests, both comput...
Responsibilities & QualificationsRESPONSIBILITIES Establish enterprise approaches to IT service management to promote standardization and efficiency across the Navy Enterprise. Work with the Navy ITSM Office (ITSMO) ...
Responsibilities & QualificationsRESPONSIBILITIES Installation, configuration, maintenance and troubleshooting for all Executive users of the DTRA systems Maintain a web-based capability for DTRA users to enter, trac...
Responsibilities & QualificationsRESPONSIBILITIESThe Senior Infrastructure Service Lead is expected to be able to: Provide thought leadership to team of network engineers and systems administrators spread across the g...
Responsibilities & QualificationsRESPONSIBILITIESThe Sr. Systems Administrator - Directory Services, ICAM, & ZTA is expected to be able to: Monitors and manages system resources, including CPU usage, disk usage, a...
Responsibilities & QualificationsRESPONSIBILITIES Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk, specifically focusing on Pentagon Primary Technical Control Facility (PPTCF) ...
Responsibilities & Qualifications RESPONSIBILITIES Demonstrable Experience in: Hardware and Software Troubleshooting: Expertise in diagnosing, repairing, and maintaining a range of hardware (e.g., desktops, laptops, ...
Responsibilities & QualificationsRESPONSIBILITIES Provide comprehensive VIP-level IT support to senior staff and high-profile users, ensuring rapid problem resolution and minimal downtime. Respond to user inquiries...
Responsibilities & QualificationsRESPONSIBILITIES Provide desk-side support and remote support for J6-supported contingency facilities on NIPRNet, SIPRNet, and other classified networks, ensuring systems are fully ope...
Responsibilities & QualificationsRESPONSIBILITIES Provide first-line technical support, responding to end-user service requests and incident tickets through the service desk system. Follow established ticketing pro...
Responsibilities & QualificationsRESPONSIBILITIESThe Tier II Help Desk System Administrator is expected to be able to: Uses automated information systems to analyze routine situations. Reviews incoming requests, both...
Responsibilities & QualificationsRESPONSIBILITIES Establish, refine, and oversee IT service delivery to internal and external customers. Ensure that policies and processes are in place to deliver consistent, efficie...
Responsibilities & QualificationsRESPONSIBILITIES Provides first contact and incident resolution to customers with hardware, software, and application problems. Includes both customer telephone support as well as ele...
Responsibilities & QualificationsRESPONSIBILITIES Develop and maintain an inventory of wireless communications equipment, ensuring availability and tracking for DOD agencies. Manage wireless user requests, includin...
Responsibilities & QualificationsRESPONSIBILITIES Provide technical assistance to end users for system, hardware, and software-related issues. Manage escalated service tickets, ensuring quick resolution and minimiz...
Responsibilities & QualificationsRESPONSIBILITIES Provide frontline technical support for IT-related issues, hardware, software, and mobile devices. Manage and resolve service desk tickets, prioritizing urgent and ...
Responsibilities & QualificationsRESPONSIBILITIESThe Help Desk Support Tech will perform or provide support as part of a 24/7, 365-day Service Desk (SD) to support IT services and applications, using the customer's......
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