Responsibilities & QualificationsResponsibilities: Interact and assist customers from various parts of USCYBERCOM for all types of IT support needs Assess, research, and resolve incidents and requests regarding the u...
Washington, District of Columbia
8 days
Responsibilities & QualificationsRESPONSIBILITIES Manage Service Desk Operations: Oversee daily operations of the Senate's Service Desk, ensuring timely resolution of IT issues, incidents, and service requests in lin...
Washington, District of Columbia
7 days
Responsibilities & QualificationsRESPONSIBILITIES Maintain a comprehensive understanding of the NGEN/NMCI Contract DZ002 and Task Order FZ016, including Service Level Requirements and the Requirement to Award Process ...
Responsibilities & QualificationsRESPONSIBILITIES Own overall responsibility for ITSMS process handling on the Service Desk; Manage all Service Desk supervisors; Coordinate Service Desk staff training sessions; Liais...
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Responsibilities & QualificationsRESPONSIBILITIES Respond to requests for technical assistance via phone, email or via the web queue, including chat or Instant Message, when implemented. Open service desk tickets and...
Responsibilities & Qualifications RESPONSIBILITIES The Infrastructure Services Lead shall serve as the key person to lead, coordinate, and provide subject-matter expertise on implementation, operation, maintenance, ...
Responsibilities & QualificationsRESPONSIBILITIESTeam Leadership & Development: Lead, mentor, and develop a team of service desk professionals, creating an environment that promotes teamwork, growth, and accounta...
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Responsibilities & QualificationsRESPONSIBILITIES Maintains supplied software packages for internal users as required. Analyzes new hardware to determine its need or application in the existing or proposed system. Re...
Responsibilities & QualificationsRESPONSIBILITIES Lead team of 20 Technical IT and Asset Management Specialists in the execution of Telecom, Break/Fix, Asset and Executive support activities to include; Management of...
Responsibilities & QualificationsRESPONSIBILITIES Perform complex installations and Configurations of desktops, laptops, mobile devices, and associated Peripherals and related Software. Lead teams in the performance...
Responsibilities & QualificationsRESPONSIBILITIES Establish enterprise approaches to IT service management to promote standardization and efficiency across the Navy Enterprise. Work with the Navy ITSM Office (ITSMO) ...
Responsibilities & QualificationsRESPONSIBILITIES Lead team of 20 Technical IT and Asset Management Specialists in the execution of Telecom, Break/Fix, Asset and Executive support activities to include; Management of...
Responsibilities & QualificationsTekSynap is seeking individuals to support the Department of Veterans Affairs TSS contract. We are looking to fill the following roles within the IT Operations and Services CLIN:Busine...
Washington, District of Columbia
13 days
Responsibilities & QualificationsRESPONSIBILITIES IT Service Management (ITSM) Proficient in managing and maintaining ITSM modules, including Incident Management, Request Management, Change Management, and Problem ...
Responsibilities & Qualifications RESPONSIBILITIES DTRA requires that the Contractor's Customer and Digital Workplace Services Task 7 Lead possess the following qualifications: Experience leading customer services ...
Washington, District of Columbia
11 days
Responsibilities & QualificationsRESPONSIBILITIES Technical Expertise: Possesses a solid understanding of IT systems, networks, and software, with familiarity in common help desk tools and ticketing systems. Leader...
Responsibilities & Qualifications RESPONSIBILITIES Demonstrable Experience in: Hardware and Software Troubleshooting: Expertise in diagnosing, repairing, and maintaining a range of hardware (e.g., desktops, laptops, ...
Responsibilities & QualificationsRESPONSIBILITIES Oversees the day-to-day operations of the Technical Control Facility (TCF) Service Desk, specifically focusing on Pentagon Primary Technical Control Facility (PPTCF) ...
Responsibilities & QualificationsTekSynap is seeking individuals to support the Department of Veterans Affairs TSS contract. We are looking to fill the following roles within the Remediation Services CLIN:Configuratio...
Washington, District of Columbia
13 days
Responsibilities & QualificationsRESPONSIBILITIES Incident Response Lead the response to critical IT incidents, ensuring that normal service is restored as quickly as possible and minimizing impact to users and bus...
Responsibilities & Qualifications RESPONSIBILITIES Responsible for activities related to system administration. Assigns personnel to various projects, directs their activities, and evaluates their work. Ensures long...
Responsibilities & Qualifications RESPONSIBILITIES Oversee all aspects of Tier 2 Deskside Support, ensuring efficient support for hardware, software, and connectivity issues for both normal and VIP users. Supervises...
Responsibilities & QualificationsRESPONSIBILITIES• In support of the DTRA IT Cybersecurity department, the Cybersecurity Service Provider Lead will provide the required resources and expertise to support 24x7x365 cybe...
Responsibilities & Qualifications RESPONSIBILITIES Responsible for activities related to system administration. Assigns personnel to various projects, directs their activities, and evaluates their work. Ensures long...
Responsibilities & QualificationsRESPONSIBILITIES Establish, refine, and oversee IT service delivery to internal and external customers. Ensure that policies and processes are in place to deliver consistent, efficie...
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