Senior Operations Consultant - Military Veterans

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Responsibilities:

This job is responsible for resolving day-to-day complex problems, researching, and executing on complex transactions for multiple sites or larger business unit(s). Key responsibilities include leading the design, development, and implementation of products, systems, processes, and services using discretion within the project management methodologies, with a focus on continuous improvement.

• Serve as a Subject Matter Expert and a business process expert in merchant services products and solutions
• Provide core processing oversight of vendor and performance of those functions and serves as a point of escalation
• Responsible for the day-to-day resolution of complex problems and the execution of complex transactions for multiple sites or larger business unit(s), including research
• Lead in the design, development and implementation of complex products, systems and services in an operations environment
• Manage projects and direct activities of a team related to special initiatives of an operations nature
• Function as the technical expert in their assigned area
• Provide work direction, guidance and expertise to less experienced associates and provides training to associates and Business Partners on new and complex initiatives
• Build strong relationships with Business Partners across LOBs, including EMEA vendors
• Have in-depth understanding of the business unit's operations processes and implications on other groups within the operations function and other divisions within the company
• Set goals and monitor progress toward metrics, providing guidance and support in meeting goals
• Report success of the operations and identify bottlenecks in the process
• Prepare and deliver reports to management and senior executives
• Identify best practices; advise on quality and productivity improvements
• Major accountabilities are based on individual expertise and capabilities. Knowledge acquired through increasingly responsible operations analysis work. Clearly recognized as a content expert by peers

• Bachelor degree in Business, Finance, or related field or equivalent professional experience
• 5-7 years of experience in acquiring: could include managing functions that support operational activity such as settlement and funding, training, quality programs, and process improvement
• 5+ years preferred experience in Merchant Services
• Demonstrated leadership skills in a team based environment and the ability to motivate and empower employees
• Excellent interpersonal, written, and oral communication skills

• Experience in back office Operations (Customer Service, Settlement Operations, Disputes, International support) preferred
• International experience highly preferred including Multi-Currency, Dynamic Currency, EMEA, Canada, etc.
• Project Management skills