Senior Manager, Parts Supply Chain Planning & Operations - Military Veterans

The Sr. Manager Parts Supply Chain Planning & Operations provides leadership and oversight for the Sourcing & Procurement Operations group and Warehouse Operations team. This role will oversee team efforts related to inside parts sales and team as well as the purchasing team. Also includes activities associated with event execution and analytics, analysis and project management. Oversees parts warehousing and final mile logistics for Fleet Services. This individual will maintain excellent service levels for availability, delivery time and quality across internal and external customers and manage costs effectively. Works with operations, responsible for planning, coordinating, and directing all activities for distribution of parts. Partners with all channels to develop, design and implement rigorous processes and activities for the forecasting, planning and analysis of products and materials. Identifies non-optimal business practices and researches, designs, presents and implements alternative solutions, keeping abreast of new product offerings, sharing best practices and understanding the impact to the customer value chain. In addition, this role will help to meet Cox’s strategic goals by coordinating objectives, collaborating with business stakeholders, and aligning appropriate resources. This role requires a strategic thinker with strong management skills, and in-depth understanding of the Light, Medium and Heavy-Duty vehicles and parts business.

Essential Responsibilities  

• Manages end-to-end warehouse operations, parts distribution, parts counter and inside sales and purchasing
• Develops delivery processes and systems that enable/support operational efficiency and customer performance
• Oversees significant aspects of the Sourcing & Procurement Operations Center of Excellence (COE), ensuring appropriate focus on processes, technologies and people (organization capability)
• Directs the performance of assigned activities, including: o Supplier program execution,
  • Contract development, execution and analysis,
  • Analysis of procurement spend, financial management and total cost of ownership,
  • Contract and related process / compliance auditing, issue scoping and resolution
• Leverages relationships with internal stakeholders, including
• Strategic Sourcing, Category Management and Logistics, to ensure mutual understanding and commitment to Supply Chain policies and procedures
• Measures and assesses the effectiveness of Sourcing processes and technologies with emphasis on indices including:
  • Sourcing cycle time
  • Saving generated versus planned
  • Categories covered
  • Contract status
  • Supplier accreditation, performance and compliance
  • Supplier pricing trends
• Drives additional sourcing value by executing E-sourcing strategies to competitively bid supplier spend and contributes to departmental savings initiatives
• Monitors Supply Chain operations to identify areas of concern / potential improvement and develop and recommend resolution strategies.
• Presents recommendations for operational efficiencies and process improvements and assists in policy development to support change initiatives
• Contribute as a key member of the local Supply Chain Leadership Team that sets delivery strategy, department business plans, establishes effective management practices and fosters an employee focused, professional, business-goal oriented culture
• Ensure full Safety and OSHA rules are in place and followed in accordance with company goals
• Follows job related duties as directed by manager
• Assists with other duties and special projects as assigned

• Develops, leads, and ensures implementation of process improvements, new initiatives and projects
• Develop a culture of continuous improvement always striving to develop the most consistent and efficient processes
• Monitors service delivery, ensuring applied processes are effective, efficient and in tune with changing organizational, structural and other requirements

Minimum Qualifications

• Bachelor’s degree in a related discipline and 8 years’ experience in a related field. The right candidate could also have a different combination, such as a master's degree and 6 years’ experience; a Ph.D. and 3 years’ experience in a related field; or 12 years’ experience in a related field.
• 3+ years’ experience in management or leadership role

• Experience in service advisement, warehousing, diesel/trailer parts supply chain, maintenance coordination, or Diesel/Trailer role
• Experience in a leadership role
• Proven ability to deliver high levels of customer service and communication capabilities with key stakeholders
• Excellent oral and written communication is mandatory Knowledge/Skills/Abilities
• Strong Excel and data entry skills, and the ability to learn new platforms, and proficient use of Word and PowerPoint
• Leadership skills including demonstrated ability to coach by providing feedback to help others strengthen specific knowledge/skill areas needed to accomplish assigned tasks or solve a problem, motivate and provide guidance to others to ensure performance in accordance with clear expectations and goals
• In-depth understanding of the Light, Medium and Heavy-Duty vehicles and power, trailer, and body parts business
• Excellent interpersonal and customer service skills with a track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners
• Strong communication skills and ability to effectively interact and collaborate with all levels within the organization
• Excellent organizational skills with exceptional follow-through and analytical skills such as ability to gather raw data and to process that data into a meaningful form
• Ability to work effectively in a face paced environment, under pressure, and able to shift priorities quickly to adapt to rapidly changing environments
• Ability to work independently and collaboratively within a team environment and with all levels in the organization
• Excellent problem solving and prioritization skills with strong attention to detail
• Proven ability to work with minimal direction, as well as be resourceful and independent in solving problems

Preferred Qualifications

• Prior experience within the trailer/diesel industry
• Experience in Karmak
• Prior experience in mobile and shop service operations in a Fleet Services environment