Senior Product Manager Pharmacy & Retail Ops - Military Veterans
at Walgreens
Senior Product Manager Pharmacy & Retail Ops
Job ID 1550326BR
Job Summary:
Responsible for the strategic development of new features and management of existing features for the Key Product area that will serve to drive traffic, customer experience, revenue growth and profitability for the pharmacy business. Works closely with IT, Pharmacy, Finance, HR and Marketing.
Candidates will need to work a hybrid work schedule with some days in-person and others remote. Candidates that can work from a Walgreens corporate location (Deerfield, IL or Chicago, IL) or a Walgreens Micro Fulfillment Center (Tolleson, AZ, Northlake, TX, Memphis, TN, Denver, CO, Orlando, FL, Liberty, MO, Indianapolis, IN, Mansfield, MA, Bolingbrook, IL, Mechanicsville, VA, Canal Winchester, OH, or West Jordan, UT) will be considered.
Job Responsibilities:
- Reviews the divisional goals and customer experience for assigned area and translates into a logically sequenced and optimized action plan. Develops the product and feature roadmap for area of expertise.
- Oversees and ensures adherence to the plan. Proactively identifies and resolves strategic issues that may impair site functionality and/or the team's ability to meet strategic, financial and technical goals. Manages prioritization and trade-offs among engineering, user experience and customer service.
- Develops detailed product features, requirements and implementation plans. Manages and oversees existing functionality of assigned area. Identifies the customer segments with strong growth potential and opportunities to innovate and improve, providing additional benefits to the customer and profitability/ROI to the organization. Gathers input to define product concepts. Develops strategy and implementation plans for growth. Oversees implementation of features within area. Accountable for end results of implemented strategies.
- Leads cross-functional teams to envision new product features. Coordinates among a wide range of cross-functional internal and external resources to ensure that products features get to market per specifications.
- Develops and is accountable for the long - and short -term goals that directly impact the growth for the adoption and usage of the Walgreens pharmacy business for the assigned product and features.
- Defines and analyzes markets, including but not limited to the measurement and analysis of existing products and services. Evaluates technologies and identifies opportunities to innovate and improve.
- Performs business and financial analysis, monitoring and reporting. Builds business case to justify expenditures for building products.
- Performs as SME and as consultant to senior management and key stakeholders in area of expertise. Builds strong internal relationships with technology and development teams in order to drive implementation of new product features and strategies.
- Develops and mentors staff through on-boarding, open communication, training and development opportunities and performance management processes. Builds and maintains employee morale and motivation. Ensures the team is appropriately staffed with required competencies. Fosters a diverse and inclusive workplace.
- Identifies industry best practices in pharmacy and builds partner relationships. Understands how technology advancements drive sales and increase customer satisfaction. Keeps up to speed on all new product launches in the online space.
Walgreens Boots Alliance (Nasdaq: WBA) is an integrated healthcare, pharmacy and retail leader serving millions of customers and patients every day, with a 175-year heritage of caring for communities.
A trusted, global innovator in retail pharmacy with approximately 12,500 locations across the U.S., Europe and Latin America, WBA plays a critical role in the healthcare ecosystem. Through dispensing medicines, improving access to pharmacy and health services, providing high quality health and beauty products and offering anytime, anywhere convenience across its digital platforms, WBA is shaping the future of healthcare in the thousands of communities it serves and beyond.
WBA employs approximately 311,000 people, with a presence in eight countries and consumer brands including: Walgreens, Boots, Duane Reade, No7 Beauty Company and Benavides.The Company is proud of its contributions to healthy communities, a healthy planet, an inclusive workplace and a sustainable marketplace. In fiscal 2024, WBA scored 100% on the Disability Equality Index for disability inclusion.
The actual salary an employee can expect to receive, plus bonus pursuant to the terms of any bonus plan if applicable, will depend on experience, seniority, geographic location, and other factors permitted by law. To review benefits, please visit jobs.walgreens.com/benefits
More Company information is available at .
Basic Qualifications
- Bachelor's degree and at least 5 years of experience in product/business management OR a High School Diploma/GED and at least 8 years of experience in product/business management.
- At least 5 years of experience in consumer-facing or internal client-facing solution development.
- At least 5 years of experience in product management, business development, or management consulting.
- Experience working with the product development lifecycle.
- Experience developing and delivering presentations to various audience levels within an organization.
- Experience with analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
- Experience collaborating with internal and external resources to develop strategies that meet department goals within budget and established timelines.
- Experience in identifying operational issues and recommending and implementing strategies to resolve problems.
- At least 2 years of experience contributing to financial decisions in the workplace.
- At least 2 years of direct leadership, indirect leadership and/or cross-functional team leadership.
Preferred Qualifications
- MBA, Masters or other advanced degree
- Experience in pharmacy, healthcare or retail industry
Salary Range $115400 - $196200 / Salaried
Deerfield, IL
Walgreens is a trusted and convenient local health destination that millions of Americans rely on every day.
Our founder, Charles R. Walgreen Sr., was known for finding new ways to connect with customers on a personal level and treating each person like a guest in his own home. For over a century, we have expanded that personal connection through our network of neighborhood pharmacies and our innovative health services and products. The foundation for all of this is our trusted pharmacy expertise and our team members who provide essential care that helps people achieve better health outcomes at an affordable cost.
Veterans We’ve made a big commitment to hiring veterans for our team. But this is more than just a pledge. We’re backing it up with the kinds of things you need to successfully transition into the next stage of your career – like training, educational opportunities, and support. After all, we’re counting on you to help the thousands of people we serve in our communities. So, you can count on us every step of the way.
Business Resource Group (BRG)
VALOR is a grassroots network that brings together reservists, guard members, veterans, and more to support each other’s success. You can join in for valuable networking opportunities, peer mentoring, or just conversation and connection. You’ll also find VALOR out and about in our neighborhoods, doing community service and lending a hand.