Vehicle Operations Support Specialist II (Manheim) - Military Veterans

This position is responsible for overseeing and coordinating reconditioning vehicles through the reconditioning fulfillment process. The Vehicle Operations Support Specialist II schedules, monitors and communicates all activities related to the reconditioning of these vehicles, verifies required information and paperwork, and performs appropriate data entry.  

What’s In It for You?   

Here’s a sneak peek at the benefits you could experience as a Cox employee: 

• A competitive salary and top-notch bonus/incentive plans.  

• Exceptional work-life balance, flexible time-off policies and accommodating work schedules.  

• Great healthcare benefits from day 1. Multiple options are available for individuals and families.

• Generous 401(k) retirement plans with up to 8% company match. 

• Professional development and continuing education opportunities.  

• Inclusive parental leave policies, plus comprehensive fertility coverage and adoption assistance.  

• Extra perks like pet insurance, employee discounts and much more.    

  What You’ll Do

• Perform various clerical and administrative duties relating to vehicle recon fulfillment.

• Receive work orders from Technicians. Compose and Upload estimates accordingly.

• Receive inbound vehicle and registration information from customers requesting reconditioning services for their units

• Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order.

• Perform a check for recalls on all units and note the results in the appropriate tool.

• Work with P&P and Accounting staff to ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies, when required.

• Manage customer’s expectations of recon fulfillment activities through proactive communications.

• Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.

• Create and maintain charges associated with reconditioning fees related to these accounts.

• Build deep service relationships with customers.

• Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.

• Be knowledgeable of customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.

• Enter all pertinent information into AS400, RPP/X-time, ECR/Smart Approve, AutoIMS, and other tools for approved work requested by customer.

• Utilize the AS400/VCF/RPP/Xtime systems to monitor and track vehicle repairs.

• Communicate and schedule repairs/enhancements with Recon Shop management.

• Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met.

• Move, or coordinate movement of, vehicles to staging areas.

• Review completed work ensuring customer quality standards are achieved and/or exceeded.

• Follow up with customer to confirm completion and satisfaction.

• Dispatch work to Technicians as needed.

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.

• Perform other duties as assigned by management.

Who You Are

• High school diploma/GED and 3 years’ experience in a related field.  The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field

• Valid driver’s license and safe driving record required.

• Excellent communication and organizational skills required.

• Advanced computer software skills required, knowledge of Microsoft Office products.

• Must be able to use general office equipment (i.e., copier, fax machine, etc.).

Join us on the ride of a lifetime. Apply to Cox today.