Fleet Services Coordinator II - Military Veterans
at COX
- Managing the follow up maintenance transactions lifecycle from origination until the customer unit is in control/custody of the repair technician
- Timely and accurate documentation and notation in all FSCA systems regarding each customer contact
- Providing excellent customer service for all internal and external customer calls
- Be professional and establish positive customer rapport
- Obtain customers approval for all repairs and services to be performed
- Proactively contact customers to schedule preventative maintenance at regular intervals, driving repeat business
- Partner and communicate consistently with Field Operations to schedule the right technicians to accounts, resulting in a positive customer experience
- Encourage customers to schedule repairs and maintenance in advance, creating a consistent pipeline of work for each supported technician
- Continuously develop and improve company capabilities in Dispatching and Service Scheduling
- Additional duties and special projects as assigned
- High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field
- Excellent verbal and written communication skills; Ability to effectively communicate at all levels of the organization.
- Proven track record to collaborate cross-functionally, build positive relationships and become a trusted partner to relevant cross functional partners.
- Excellent organizational skills and the ability to balance a variety of tasks.
- Strong Excel and data entry skills, and the ability to learn new platforms (such as FSCA IT Systems, including Web Wrench, MobileFrame, RO Writer)
- Common knowledge of the trucking industry; experience with fleet maintenance or other transportation experience in automotive/trucking would be very helpful.
- Ability to work independently and collaboratively within a team environment.
- Excellent problem-solving skills
- Highly organized with exceptional follow-through abilities
Memphis, TN
Careers at COX
Cox has been at the forefront of building a better future since 1898, and with innovations across the automotive, communications, cleantech, agriculture and healthcare industries, we’re just getting started. Our core businesses include Cox Communications, the nation’s largest private telecom business, Cox Automotive, which touches 3 out of 4 vehicles sold in America, and Cox Farms, the largest greenhouse operator in North America.
As an award-winning employer, we offer a variety of benefits to help employees live their best lives. Whether you’re looking for comprehensive healthcare or want to further your education, eager for adoption assistance and fertility benefits or want to invest in a solid 401(K), Cox has all this, and much, much more awaiting you.
Ready to make your mark? Join us today!