Program Manager, Training - Military Veterans

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Do you have experience working in a Medical Claims organization? Do you have a passion for Learning & Development? Our Learning Experience Design team is looking for someone with Medical Claims expertise who knows what it takes to be successful in the field and the skills to train new adjusters. Working with a team of Instructional Designers, eLearning Developers and facilitators, the Program Manager will own all aspects of training and development for Personal Lines Claims, Medical and Special Investigations Unit. The focus of content is technical and includes, but not limited to onboarding new hires, processes and tools, documentation standards, medical coding, claims adjusting, strategic thinking, and working with agents.

• Works with other subject matter experts, to identify needs and develop and deliver content. May also facilitate components of training programs (% of delivery will vary based on structure/content of program).
• Evaluates existing program content and modifies as needed. Creates new content, or partners with instructional designers to do so, while looking for opportunities to leverage like content across audiences whenever possible. Reviews program evaluations, communicates results, and makes recommendations for improvements.
• May have budgetary responsibilities related to training programs. Responsible for developing in-depth knowledge of the target audiences, including job responsibilities, key business challenges, changes in role expectations, typical career paths, etc.

This is a remote position. However if you live within 50 miles of one of our main offices, you will be required to commute to the office 2 to 3 days a week. 

Responsibilities

• Conducts needs analysis to determine the learning and performance objectives for the audience group being supported. Establishes and monitors a defined curriculum. Identifies role-relevant development programs and resources, and the appropriate sequence by which they are best utilized. Works with senior management (and Performance Consultants where appropriate) to prioritize requests and ensure that the training and development opportunities offered assigned client audience consistently meet the needs of the company and the managers within the roles.
• Identifies subject matter experts for content delivery, prepares SME's for delivery, and provides feedback on effectiveness.
• Organizes and manages the delivery of programs. Directs the communications to prospective attendees. Monitors the completion of pre-work and prerequisites.
• Delivers components of training programs, as appropriate. Modifies existing course content and/or creates new content, partnering with instructional designers, when necessary, based on evaluation results and business need.
• Ensures the curriculum for the client audience is effectively communicated and aligns with all other development efforts (companywide or otherwise).
• Evaluates effectiveness of training programs. Summarizes and reports evaluation findings to senior management and makes recommendations for improvement.
• Partners with senior management and training administration to identify and schedule appropriate participants for training attendance.
• Partners with training administrator on all administrative aspects of programs including logistics, materials reproduction, participant communications, etc.
• Provides post-program learning support to participants to ensure application of critical learning back on the job.
• Ensures that described resources, tools, and program content are available after the program to support job performance. Creates and reports on prioritization and training program budget, as appropriate.

• Bachelor's degree (preferably within Organizational Development, Training, Business or a related field) or equivalent experience required, Medical Claims strongly preferred. 
• Advanced degree preferred
• In addition, requires 7-10 years of related business experience to include 3-5 years of combined instructional design, performance coaching or program management experience
• Prior management experience within a large insurance or financial services company strongly preferred
• Requires excellent written and verbal communication skills, to include advanced presentation/facilitation skills
• Demonstrates strong project management skills

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco