Payroll Specialist II - Military Veterans

This role is responsible for accurate processing of the company's payroll for all Cox Communications employees and provides Tier Two support payroll-related issue resolution to employees and HR Business Partners.

This role is 10am-7pm Eastern Standard Time Monday-Friday

Primary Responsibilities and Essential Functions

• Prepares, documents & disburses payroll checks for the company’s non-exempt hourly, and exempt salaried employees.

• Ensures all appropriate taxes, deductions, and contributions are accurately withheld and W-2s correctly issued.

• Validates the data entry of commissions, bonuses, and tuition reimbursements. 

• Executes time and attendance processing and interface with payroll

• Processes and inputs various payroll related transactions in accordance with internal procedures.

• Maintains earnings and deductions records.

• Processes new hire’s tax records and PTO payouts for terminated employees.

• Generates manual check requests; coordinates off-cycle check disbursements with location point of contact for distribution to employees.

• Provides assistance to employees requiring updates to direct deposit information.

• Flexibility for scheduling including ESC coverage house between 8am EST – 7pm EST as needed

• Accustomed to performing audits and maintaining accuracy

• Process documentation including job aides and SOPs

• Maintains auditor records for biweekly payroll mass approvals

• Updates employee’s direct deposit information upon hire or when changes are submitted.

• Maintains leave records and makes all necessary adjustments and updates for rehires, terms, leaves and transfers.

• Reconciles payroll prior to transmission and validate confirmed reports

• Assists with garnishment questions and compliance

• Provides support and assists leaders with time entry and Workday Time and Labor delegation questions

• Process accurate and timely year-end reporting when necessary (W-2, etc)

• Researches, resolves and responds to escalations from HR Service Center regarding escalated payroll inquiries.

• Interprets and communicates HR policies and procedures, both verbally and in writing. Communication channels include telephone, written inquiries, e-mail or other technological interfaces.

• Utilizes case management and knowledge application for research and documentation to update tickets for inquiries and issues when answering questions regarding payroll in a proactive and effective manner.

• Facilitate the use of employee self-service through customer interactions and support to resolve inquiries when applicable.

• Maintains a useful working knowledge of company policies, procedures, government regulations and business ethics.

• Participates in team or departmental meetings and individual meetings with Supervisor concerning own job performance.

Skills and Qualifications

Minimum:

• High School Diploma/GED and 3 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; or 5 years’ experience in a related field

• 6 months work experience providing service directly to customers

• 6 months experience using a computer in a work or non-work setting

• Prior experience processing payroll; multi-state preferred

• Strong knowledge of federal and state regulations as they pertain to payroll processing.

• Strong PC skills including proficiency in Excel

• Working knowledge of payroll systems; Workday and Time & Labor preferred

• Ability to deal sensitively with confidential material

• Strong interpersonal (verbal and written) communication skills.

• Detail oriented and data entry accuracy a must.

Preferred

• 1 - 2 years of work experience in payroll processing 

• Strong aptitude for helping customers and a customer experience focus

• Must be able to work in a highly structured environment

• Strong computer skills and be able to navigate through multiple screens

• Ability to adapt to constant change