Director, Product Research, Contract and Coverage - Military Veterans

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

This role may have in-office requirements depending on candidate location.

The US Retail Markets (USRM) Personal Lines Property & Specialty team is seeking a Director, Product Research to lead the Contract and Coverage team, responsible for the policy forms across both Liberty Mutual & Safeco brands.   

This leader is responsible for leading both people managers and experienced ICs, with a total team size of 15 team members.  In this role, you will partner to set a vision and strategy for elevating our forms and contract to be best in class.  As the forms and contract language is our tangible representation of the promise to our customers, this team has a critical role in ensuring our product offering achieves our financial goals and meets customer needs.  Team is responsible for drafting and implementing changes as we build out new products and respond to the market needs such compliance or regulatory changes or emerging Claims opportunities. 

As a leader of this team, you are responsible for ensuring effective processes are built and leveraged for the team to successfully execute on highly complex work.  Through ideation, gathering stakeholder input, monitoring competitive intelligence, and coordinating with team across Product, Claims, and Legal, this leader will have the opportunity to shape our go-forward product.

Responsibilities:

• Management of a team responsible for drafting and developing our tangible promise to our customers through our contract and coverage language.  
• Partner with stakeholder teams to understand claims and coverage concerns, evaluating ways to improve outcomes through contract language.
• Team is responsible for developing contracts for new program launches (H3, LL, Umbrella, Pet).
• Provide input to P&S product strategy and programs relating to contract and coverage.
• Manages special projects with a forms or contract impact that generate significant and measurable business value.
• Manages a team of ICs as well as people leaders.
• Leads high complexity work across a team with a range of experience levels, providing coaching and development. 
• Team is responsible for conducting competitive intelligence and evaluating product language against key competitors.
• Drives process improvement to ensure successful execution of updates to contract and coverage at the state level across all P&S LOBs.
• Set vision for team members, elevating the importance of the team mandate: our promise to customers is defined and upheld through our contract and coverage.

• Master's degree or equivalent in mathematics, economics, statistics, or other quantitative field, PhD beneficial
• Minimum 7 years, typically 10 years or more of relevant experience
• Proven ability to influence other leaders across an organization 5+ years progressively responsible work experience in an analytically driven environment, preferred
• Expert skills in Excel, PowerPoint, and statistical software packages (eg, SAS, Emblem)
• Must have exceptional quantitative analysis, problem-solving, planning, analytical, decision-making, and project management skills
• Excellent leadership and communication skills through directly managing others required
• Experience managing operations beneficial
• High-level knowledge of data sources, tools, and the business (lines, systems, pricing plans), predictive modeling, and code (eg, SQL)
• Significant understanding of competitors' pricing strategies and relationship to our own
• Industry knowledge developed from internal meetings, news alerts, project-specific work, and proactive research into competitor strategies

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.  

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.  

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.  

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
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