Manager, Dedicated Account Manager, National Client - Military Veterans

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

Overview:

We are seeking an experienced Account Manager to lead our dedicated Risk Control team servicing The Home Depot (THD). Ranked 23rd on the Fortune 500 and employing over 450,000 associates, THD is one of Helmsman’s largest clients.  The Home Depot casualty program is administered by over 120 dedicated service, claims and risk control professionals, including The Home Depot Dedicated

Risk Control Team.  As a key member of the Home Depot casualty program, you will lead a team of 8 risk control professionals in implementing strategies that enhance our value proposition.

You will work closely with the Risk Management and Health & Safety teams to identify and mitigate safety hazards. Your responsibilities will include managing relationships with health and safety contacts, overseeing workforce management and performance metrics, driving process improvements, and promoting innovation. The Home Depot Risk Control team is known for its responsiveness and ability to proactively create impactful solutions, demonstrating our value in loss mitigation. The ideal candidate will have leadership experience, strong relationship-building skills, a customer focused approach, and a passion for quality execution, along with the necessary technical expertise.

Note: CSP designation is required.

Responsibilities

• Leads the Risk Control team and collaborates with Risk Management and Health & Safety to identify and mitigate safety hazards.
• Builds and maintain relationships with customer organizations to influence business objectives.
• Understands customer operations to develop and execute risk mitigation strategies aligned with the client's injury reduction goals.
• Fosters a culture of innovation and continuous improvement in service delivery and risk reduction strategies.
• Develops and executes data-driven strategies for loss mitigation
• Ensures alignment between staff technical/consultative skills and service strategy needs as well as internal quality standards. Identifies skills gaps and builds development strategies in collaboration with Specialists and Technical Directors. Effectively triages work to achieve appropriate utilization of Consultants and Virtual capabilities
• Ensures staffing level and technical skills are appropriate to meet business objectives. Recruits a high performing results oriented staff. Fosters internal Talent Mobility to build deeper talent feeder pools that result in greater diversification of staff.
• Ensure appropriate compliance with all legislation, corporate policies, and programs.

Key Capabilities:

• Proven experience, leading a team to drive and influence change effectively
• Demonstrated leadership and growth mindset that inspires teams, drives accountability, and delivers outcomes to market partners
• Inquisitive thinking and problem-solving skills, leveraging these abilities to influence change
• Able to adapt to changing and competing priorities, demonstrating resilience and flexibility
• Demonstrates personal energy, stamina, and discretionary effort
• Works with a sense of urgency and handles setbacks/feedback with a growth mindset
• Strong collaboration skills and commitment to continuous improvement
• Ability to develop and maintain relationships with customers, peers, and industry contacts
• Effective interpersonal, oral, and written communication skills

 Qualifications:

• Demonstrated leadership and growth mindset that inspires teams, drives accountability, and delivers outcomes to market partners
• Knowledge of Risk Control/Risk Engineering, insurance operations, and legal and regulatory requirements
• Advanced knowledge and application of risk control principles
• Variances in experience addressed and acquired through graduate degree in related field and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE
• Demonstrated ability to effectively get work done through front-line managers, project teams, individuals and peers
• Has demonstrated skills and results: in strategic and operational planning, leadership and relationship building, consulting and customer service, effective written and oral communication and operating results
• Other skills required include managerial courage, maintaining a diverse and inclusive work force, strategic mindset, business acumen and the ability to set direction, inspire/motivate, build relationships, work cross-functionally by engaging and motivating people, and respond effectively to varied and intense challenges
• Bachelor`s degree required
• Advanced degree preferred plus 7 to 10 years of related experience plus a minimum of 5 years progressively more responsible management positions with exposure to project planning, and customer relationship management

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.  

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.  

We are proud to support a diverse, equitable and inclusive workplace, where all employees feel a sense of community, belonging and can do their best work. Our seven Employee Resource Groups (ERGs) offer a centralized, open space to bring employees and allies together to connect, learn and engage.  

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits 
 
Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law. 
 
Fair Chance Notices 

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco