Vehicle Operations Support Specialist II (Manheim) - Military Veterans

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met. 
• Review and update condition report; approve and audit vehicle repair report. Walk vehicles with account representative and make recommendations for reconditioning to increase vehicle value. 
• Respond to customer inquiries relating to vehicles. 
• Provide quality service and assist in resolving problems. 
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle run process including run order, scheduling, notice to customer account, etc. 
• Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles. 
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale. 
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. 
• Actively participate in support of all safety activities aligned with Safety Excellence. 
• Perform other duties as assigned by management.

Qualifications:

Minimum:

• High School Diploma/GED and 3 years’ experience in a related field.
• OR the right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and up to 1 year of experience; OR 5 years’ experience in a related field.
• Effective communication and organization skills required.
• Commitment to providing excellent customer service essential. 

Preferred:

• Satisfactory computer skills and the ability to utilize a portable terminal, brick, etc.
• Prior experience in vehicle reconditioning, general auto body knowledge, etc. helpful.
• Ability to drive vehicles with standard and automatic transmission.

Work Environment: 

• Frequent exposure to outdoor weather conditions. Moderate noise level.