Vehicle Operations Support Specialist I - Military Veterans

Vehicle Operations Support Specialist I schedules, monitors and communicates all activities related to the reconditioning of these vehicles, verifies required information and paperwork, and performs appropriate data entry.

What You'll Do:

• Perform various clerical and administrative duties relating to vehicle recon fulfillment.
• Receive in bound vehicle and registration information from customers requesting reconditioning services for their units.
• Perform data entry and verify customer vehicle information is accurately recorded in the system and that vehicles are properly tagged with a work order.
• Evaluate reconditioning needs and provide timely and accurate quotes.
• Perform walk around of the units and evaluate cosmetic reconditioning needed.
• Estimate cost for cosmetic repairs and discuss with customer to gain approval.  Record the outcome in the appropriate tools.
• Coordinate with the reconditioning shop areas for vehicle repairs and post charges to appropriate account in a timely manner.
• Create and maintain charges associated with reconditioning fees related to these accounts.
• Perform a check for recalls on all units and note the results in the appropriate tool.
• Work with P&P and Accounting staff to ensure payment for billings or accounts receivable are received timely and posted as well as contact customers for reconciliation of discrepancies, when required.
• Build deep service relationships with customers.
• Manage customer’s expectations of recon fulfillment activities through proactive communications.
• Respond to customer inquiries relating to assigned customer vehicles, provide quality service, and assist in resolving problems.
• Be knowledgeable of customer account agreements, vehicle files, verification of title information, records of the completion of reconditioning work, and other required information.
• Enter all pertinent information into AS400 and other tools for approved work requested by customer.
• Utilize the AS400/VCF systems to monitor and track vehicle repairs.
• Communicate and schedule repairs/enhancements with Recon Shop management.
• Monitor vehicle through reconditioning fulfillment process to ensure timeline commitment is met.
• Review completed work ensuring customer quality standards are achieved and/or exceeded.
• Soft sell additional services to dealers upon delivery of existing work.
• Follow up with customer to confirm completion and satisfaction.
• Work with finance/local management to ensure customers are charged and A/R is timely collected.
• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence.
• Perform other duties as assigned by management

Minimum Qualifications:

• High School Diploma or equivalent
• 1 – 3 years of auction and/or vehicle registration experience preferred.  
• Ability to drive vehicles with standard and automatic transmission.  
• Basic computer skills required. 
• Regularly required to stand, walk, reach, talk and hear.  
• Frequently required to stoop, kneel, crouch, bend, squat and climb.  
• Ability to lift 1-15 pounds.  
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.  
• Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat, and climb.  

Work Environment: 

• Frequent exposure to outdoor weather conditions. Moderate noise level.