Client Relationship Specialist - Military Veterans
at COX
Cox Automotive Mobility Fleet Services keeps your fleet moving.
Headquartered in Indianapolis, Cox Automotive Mobility Fleet Services (CAMFS) has grown to become one of the largest fleet maintenance companies in the country. CAMFS is the leading provider of on-site mobile maintenance and repair services nationwide, offering mobile on-site fleet service for light medium, and heavy-duty trucks and trailers. CAMFS also services customers utilizing its 20+ nationwide service centers; each offering accident repair, painting, refurbishment, and heavy mechanical repair. We are supported by a 24/7 in-house call-center and provide scheduled maintenance services and unscheduled services to fleets anywhere, anytime.
CAMFS is currently hiring a Client Relationship Specialist to join our Client Relationship Support team to support the future growth of the Company. The (CAMFS) Client Relationship Specialist is responsible for assisting the Client Relationship Support Team to grow the business through excellent customer service, follow-up, and integrity. They will work with minimal supervision, focusing on our internal and external customers including our supervisors and management team.
If you are looking for a new place to call home, we would love to talk to you!
Job and Responsibilities:
- Daily inspections are being assigned and completed in a timely manner or documented as to why they were not completed.
- Follow up with the teams to assure that all follow up repairs are being completed timely.
- Work with teams and customer to assist with units being moved for access to inspect/repair.
- Work with teams and our customer to troubleshoot any issues that arise with a job/lot.
- Work with the REACH program to input the repairs each technician completed for the event so the event can be marked as repaired and completed. The process is currently undergoing testing to use the FSM SaleForce system
- Work with the call center team on 3rd party vendor requests, tires request, and towing.
- Work with our Cox shops as well as our ‘3P’ shops to resolve any parts issues.
- Being cross trained to all positions of the department
- Knowledge of Microsoft Office Products
- Other systems within Cox like MobileFrame and SaleForce will be taught to you as well!
Minimum Qualifications:
• High School Diploma/GED and 5 years’ experience in a related field. The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline and 3 years’ experience; or 7 years’ experience in a related field.
Preferred Qualifications:
- Proficient in Microsoft office including Excel, Word, Outlook, Teams, & PowerPoint
- Experience in heavy-duty/Diesel field highly preferred
- ERP Experience preferred.
Indianapolis, IN
Careers at COX
Cox has been at the forefront of building a better future since 1898, and with innovations across the automotive, communications, cleantech, agriculture and healthcare industries, we’re just getting started. Our core businesses include Cox Communications, the nation’s largest private telecom business, Cox Automotive, which touches 3 out of 4 vehicles sold in America, and Cox Farms, the largest greenhouse operator in North America.
As an award-winning employer, we offer a variety of benefits to help employees live their best lives. Whether you’re looking for comprehensive healthcare or want to further your education, eager for adoption assistance and fertility benefits or want to invest in a solid 401(K), Cox has all this, and much, much more awaiting you.
Ready to make your mark? Join us today!