Commercial Services Specialist II (Manheim) - Military Veterans

This role serves as a key point of contact for resolution of client issues, in collaboration with the national sales team, auction representatives, and stakeholders for clients in the assigned market center, auction or on CAIs digital platforms. 

Responsibilities:

• Coordinating sale vehicle run processes, monitoring auctions, and maintaining direct communication with clients to ensure their expectations are met while navigating complex communication rules and rigorous audit criteria.

• Building positive relationships with clients, the specialist examines vehicles in the sales lineup, coordinates transportation, and reviews Condition Reports to capture required announcements.

• Additionally, the role involves educating clients on auction processes and complementary company products, upselling Manheim/CAI a single mistake could potentially result in a substantial financial withdrawal from the business, underscoring the services based on client needs, generating file jackets for client audits and coordinating redemptions with consumers. 

• The Commercial Services Specialist II demonstrates effective prioritization skills, professionalism in client relationships, and assists with customer care issues promptly and professionally.

• This is a critical role managing client services, where pivotal importance of accountability and excellence in customer interactions.

Qualifications:

• High School Diploma/GED and 3 years' experience.

• The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED in a related discipline; or 5 years' experience in a related field.

• Strong verbal and written skills required.

• Ability to build strong business relationships required.

• Problem solving and de-escalation skills required.

• Strong organizational skills required.

• Knowledge of Salesforce, AS400, Workbench and Excel preferred .