Account Operations Specialist II - Military Veterans

Job Responsibilities:

• Manage account relationships, maintaining effective communications and ensuring customer requirements are met.
• Review and update condition report; approve and audit vehicle repair report.
• Walk vehicles to make recommendations for reconditioning to increase vehicle value.
• Provide quality service and assist in resolving problems.  Respond to customer inquiries relating to vehicles.
• Communicate with Lot Operations and Recon departments to ensure appropriate movement of vehicles to the shops and ensure timely completion of reconditioning.
• In coordination with account representative, account administrator, and account specific procedures prepare sale vehicle presentation and verify certification/announcements.
• Work with lot operations for organization of account vehicles.
• Review vehicles in sale line up, locate missing vehicles, and work with account representative to ensure vehicles are ready for sale.
• Actively participate in support of all safety activities aligned with Safety Excellence.  Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such.
• Perform other duties as assigned by management.

Qualifications:

• High School Diploma or equivalent required.
• Valid Driver’s License and safe driving record required.
• Satisfactory computer skills and the ability to utilize a portable tablet
• Effective communication and organization skills required.
• Commitment to providing excellent customer service

Work Environment:
This is an outdoor role, meaning exposure to weather elements is to be expected daily.