Commercial Services Specialist II - Military Veterans

• Respond to customer inquiries relating to vehicles.

• Provide quality service and assist in resolving problems.

• Mail out sale packages the day after sale.

• Pull and update consignment inventory information of vehicles transmitted by customer. Investigate transmission errors. Verify vehicle eligibility for the sale and provide customer with inventory reconciliation report.

• Communicate with Transportation department in order to arrange required transportation or obtain information including transportation condition reports, bills, etc.

• Pull transmitted transportation charges as needed.

• Establish customer vehicle files in the computer system. Update vehicle files on a continuous basis with standardized abbreviations to assure that vehicle location, condition, special announcements, and other activities relative to the vehicle are properly recorded.

• Seek floor price information from account representative and enter it into computer system.

• Review, enter, and update vehicle condition report information in the computer system. Pull and print electronic condition reports. Provide customer with copies as necessary.

• In coordination with account representative, account operations coordinator, and account specific procedures, prepare sale vehicle run process including run order, scheduling, notice to customer account, etc. Follow up on vehicle preparation for the sale by reconciling incoming bills against ordered work/repairs for each Institutional customer vehicle. Contact customer coordinators, service vendors and/or account representative when the information is missing, or problems occur.

• Communicate with accounting department in order to balance the sale and perform post-sale invoicing for accounts receivable as needed.

• Maintain and update physical vehicle inventory files that document all activities relative to each customer vehicle, assuring accurate sale processing/closing records.

• Communicate with Online Operations department in order to prepare assigned vehicles for online programs.

• Prepare various reports, lists and handouts such as sales and expense report, sold vehicles by net amounts report, dealer attendance report, lot and transportation damage report, block summaries, etc.

• Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Actively participate in support of all safety activities aligned with Safety Excellence.

• Perform other duties as assigned by management.

Qualifications:

Minimum:

• High School Diploma/GED.
• Generally, less than 2 years’ experience in a related field
• Safe drivers needed; valid driver’s license required. 
• Ability to drive vehicles with standard and automatic transmission.  
• Basic computer skills required. 
• Regularly required to stand, walk, reach, talk and hear.  
• Frequently required to stoop, kneel, crouch, bend, squat and climb.  
• Ability to lift 1-15 pounds.  
• Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus.  
• Regularly required to stand, walk, reach, talk and hear. Frequently required to stoop, kneel, crouch, bend, squat and climb. 

Preferred:

• 1-3 years of auction and/or vehicle registration experience preferred.