Information Management Analyst - Military Veterans

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data. Key responsibilities include fund setup, client identification data, pricing, and cost basis reporting. A Job expectations include providing quality service and effective operations support for internal business partners and external clients.

Responsibilities:

• Performs moderately complex activities supporting the assignment, sourcing, gathering, furnishing and movement of financial and client information and data according to the established guidelines and procedures
• Responds to moderately complex client inquiries via numerous channels to support operational efficiency and quality client service
• Reviews and approves required account documentation
• Identifies risk and opportunities for process improvement based on an understanding of how the work impacts other operational units
• Maintains knowledge of operational processes and assists in training less experienced team members

Line of Business Job Description:
As part of Wealth Management Operations (WMO), Investment Information Management Organization, within Legal Operations team, this individual will be responsible for handling numerous legal matters at once, each of which may have a varying amount of time for completion and ensuring that confidentiality of all requests is maintained. The candidate will serve as a liaison to branch personnel, and in-house and outside legal counsel. The associate should proactively identify process improvements and efficiencies related to third party workflow and technology.
Handling of phone calls related to open matters is required, while maintaining service levels for assigned matters. This position requires the application of rules to varying circumstances and requires solid decision-making skills and independent judgment.

Responsibilities include the project management of GWIM client remediation and class action payouts.

This includes:

• Project planning and scoping:
  • Project initiation
  • Planning & timing of communication and payments
  • Execution of payments
  • Project closure evidence
• Data-mining to determine current & former client status
• Calculation of interest and tax withholding based on guidance received from Global Tax Policy
• Client communications
• Payment execution
• Project status updates to senior management, audit and/or outside business units
• Post-check delivery activities (i.e. undeliverable checks, stale dated checks, check reissues and escheatment, year-end tax reporting activities).

Required Skills

• Ability to research all items coming from internal or external sources using Merrill Lynch resources.
• Confidently handle outgoing phone calls to issuing attorneys.
• Due to the amount of training required for functionality in this position, candidates must make a minimum commitment of one year in the position.
• Microsoft Word, Excel, and Access experience required.
• Availability for overtime as required during high volume time periods.

Desired Skills:

• Legal experience a plus.
• Six Sigma training/experience preferred.

Skills:

• Account Management
• Attention to Detail
• Customer and Client Focus
• Written Communications
• Analytical Thinking
• Oral Communications
• Prioritization
• Problem Solving
• Collaboration
• Recording/Organizing Information
• Research
• Result Orientation

Shift:
1st shift (United States of America)

Hours Per Week:
40