Credit Operations Business Control Executive - Military Veterans

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:
This job is responsible for leading a function dedicated to designing a strategy to drive internal control discipline and operational excellence within a Line of Business (LOB) or Enterprise Control Function (ECF). Key responsibilities include ensuring capabilities are in place to drive the day-to-day execution of the Operational Risk Management Framework, including the implementation of LOB and ECF specific processes and tools to drive adherence to enterprise-wide standards. Job expectations include providing oversight and establishing effective quality assurance and control processes.

Line of Business Job Description:
The Credit Operations Business Control Executive is responsible for leading a variety of risk management activities for Global Credit Operations. He/she is responsible for developing and implementing rigor around ensuring adherence to regulatory requirements and strong and effective oversight of process, governance, risk and controls across the Global Credit Operations organization. This includes preparing for and participating in regulatory exams and oversight, internal audits and targeted risk assessments. He/she will need to build and leverage relationships with key senior stakeholders across Global Credit Operations teams and with Risk and Audit. Influencing and communication across all levels of leadership is critical to success.

Primary Responsibilities:

• Effectively escalates and manages high profile initiatives to mitigate risk from existing processes and identify solutions to prevent similar issues in the future
• Lead assessments across Credit Operations to evaluate for emerging risk and to assess adequacy of controls
• Prepare materials for and participate in regulatory exams, internal audits and targeted risk assessments
• Prepare risk management updates to the Credit Operations or Global Operations leadership teams
• Ensures timely delivery of key milestones/action plans and on-time closure of issues, MRAs and control enhancements
• Drive Operational Excellence efforts to improve the effectiveness and efficiency of the Credit Operations risk management programs
• Other risk management program responsibilities based on priorities
• Engages with stakeholders to identify issues and control improvements for remediation and ensures issue resolution
• Acts as an ambassador of the risk culture, monitoring and reporting on the Line of Business or Enterprise Control Function's Operational Risk Profile
• Oversees the assessment of the design and effectiveness of the risk and control environment to support Client Operational Services and ensure adherence to enterprise-wide standards
• Oversees the implementation of optimized controls and enhanced Quality Assurance (QA) practices to support business continuity efforts
• Ensures timely execution of QA activities including control execution, case management, and results reporting
• Oversees all operations front line unit responses for regulatory exams, internal audits, and other monitoring and inspection reviews

• 7+ years in a business controls, risk or related functions in large scale businesses
• 7+ years leading and managing significant risk management activities or business functions
• Master's or Bachelor's degree or equivalent relevant work experience
• Strong understanding of the Commercial business functions and risk management policies and standards
• Demonstrated results in identifying and taking action on operational excellence improvements
• Demonstrated ability to engage and communicate at the executive level, establish and maintain collaborative partnerships and provide thought leadership to strategic decisions
• Critical thinker with the ability to influence senior leaders and partners to challenge the status quo, produce appropriate changes and implement goals
• Collaborative executive who proactively builds trusted relationships with key partners and senior leaders garnering respect across the organization
• Demonstrated ability in successfully influencing others and leading organizations to exceed performance goals
• Communicate effectively and succinctly to Senior Executives
• Strong focus on managing risk and compliance
• Ability to work independently, identifying opportunities and priorities and taking action
• Strong analytical and organizational skills; focus on attention to detail
• Excellent written and verbal communication skills

• Controls Management
• Oral Communications
• Risk Management
• Stakeholder Management
• Strategy Planning and Development
• Continuous Improvement
• Drives Engagement
• Influence
• Strategic Thinking
• Talent Development
• Data and Trend Analysis
• Decision Making
• Problem Solving
• Quality Assurance