Customer Service Representative - Military Veterans
at PPG Industries, Inc.
As a Customer Service Representative, you will be responsible for receiving customer orders, reviewing customer orders requirements, resolving any missing, ambiguous or non-standard customer requirements, entering orders into the business system and following up with customers regarding changes to orders. The Customer Service Representative will be supporting Protective and Marine Coatings (PMC).
Key Responsibilities
- Must be accurate in all phases of order entry, debits, credits and returns and the approval process according to ISO guidelines.
- Flexible to support several job duties at one time.
- 1 year external working experience in Customer Service related field or college degree.
- Learn all product lines and be able to assist with all Customer Service telephones regardless of the region or business segment to give full back-up support.
- Have understanding of all PPG policies, guidelines and special product requirements and follow the ISO guidelines.
- Counsel customers on basic information concerning return policies, availability, packaging, price and general information found on product literature.
- Ability to apply the CAIR program for resolutions on general Complaints.
Qualifications
- One year experience in a Customer Service environment or college degree.
- Computer skills including Microsoft Word and Excel.
- Good organizational skills and written & verbal communication skills.
PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply.
Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.
About us:
Here at PPG we make it happen, and we seek candidates of the highest integrity and professionalism who share our values, with the commitment and drive to strive today to do better than yesterday – everyday.
PPG: WE PROTECT AND BEAUTIFY THE WORLD™
Through leadership in innovation, sustainability and color, PPG helps customers in industrial, transportation, consumer products, and construction markets and aftermarkets to enhance more surfaces in more ways than does any other company.. To learn more, visit www.ppg.com and follow @ PPG on Twitter.
The PPG Way
Every single day at PPG:
We partner with customers to create mutual value.
We are “One PPG” to the world.
We trust our people every day, in every way.
We make it happen.
We run it like we own it.
We do better today than yesterday – everyday.
PPG provides equal opportunity to all candidates and employees. We offer an opportunity to grow and develop your career in an environment that provides a fulfilling workplace for employees, creates an environment for continuous learning, and embraces the ideas and diversity of others. All qualified applicants will receive consideration for employment without regard to sex, pregnancy, race, color, creed, religion, national origin, age, disability status, marital status, sexual orientation, gender identity or expression. If you need assistance to complete your application due to a disability, please email recruiting@ppg.com.
PPG values your feedback on our recruiting process. We encourage you to visit Glassdoor.com and provide feedback on the process, so that we can do better today than yesterday.
Benefits will be discussed with you by your recruiter during the hiring process.
Alexander, AR
A fortune 500 company named one of the “Worlds most Admired Companies” by Forbes magazine, PPG Industries provides added value to customers in construction, consumer products, industrial and transportation markets through innovative coating and specialty surface products. PPG Industries is a leader in its markets and is excited to introduce new career opportunities to our nations veterans!
Our continued emphasis on the development of breakthrough products and processes, investment in highly productive manufacturing facilities and profitable global expansion combine to provide customers with the best services and products of the highest quality. We are committed to providing a fulfilling workplace for our employees, creating an environment for continuous learning and embracing the ideas and diversity of others. Bring your unique military life experience to PPG!
Employee Benefits:
- Paid Time Off
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- Flexible Spending Account (FSA)
- Health Savings Account (HSA)
- Comprehensive 401k Plan
- Employee Discounts
- Employee Assistance Program
- Professional Development Program
- Sick Leave
What Happens After I Apply?
Once you click ‘Apply Now’ on a PPG Industries job posting, you will either be re-directed to fill out an application on PPG's career page or be given a confirmation of submission. If you get redirected, please complete the application on the career page and make sure you have an updated resume uploaded to your RecruitMilitary profile. Once PPG Industries reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
How to Win an Interview
1. Review the job description for the specific position you are applying for.
2. Review the company website. Know their mission and values. What do they do? What are their products?
3. Prepare a few questions to ask on your interview.
4. Prepare to discuss your military or civilian background and how it relates to the position.
5. Check out the RecruitMilitary Resources tab for resume guidance, interview prep and more!