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Field Property Claims Adjuster - Military Veterans

at Liberty Mutual Insurance Group

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.


Description

Are you looking to use your customer service skills in a role where you can see that you are making a difference in people’s lives? Do you want a purposeful career with endless opportunities for growth?

 

As a member of the Field Property Claims Team, you will play a vital role in providing an outstanding customer experience by using your investigative, problem solving, and negotiation skills to resolve a variety of homeowner claims in a fast paced, detail-oriented, team environment. In this role, you will frequently travel to the loss site to conduct a thorough investigation and analysis of coverage and write an estimate for repairs. Every day is a new & exciting challenge, as our Field Property Claims Adjusters use cutting edge homeowner’s products and services to help our customers through the claims process.

 

Training is a critical component to your success and that success starts with reliable attendance. Attendance and active engagement during training is mandatory.

 

The Field Property Claims Adjuster will be traveling to insured homes within the Manchester, NH (03102) area. In order to be successful within the role, candidates should live within this area or very close to.

 

In this role, you will:

  • Investigate and evaluate onsite to resolve complex coverage and damage issues to include preparing complete estimates of repair for the covered damages. This may include accessing roofs by ladder, inspecting attics, crawl spaces and basements in search of damage.
  • Handle moderate to complex claims independently while managing your workload {from first notice of loss to final closure}.
  • Be expected to work in a vehicle in the field daily while occasionally handling assignments from the desk.
  • Explain coverage of loss, assist policyholders with itemization of damages, emergency repairs and additional living arrangements.
  • Work with and coordinate a number of vendor services such as contractors, emergency repair, cleaning services and various replacement services.
  • May be called upon for catastrophe duty.
Qualifications

This role might be for you if you have:

  • Working knowledge of claims handling procedures and operations.
  • Demonstrated understanding of building construction principles.
  • Proven ability to provide exceptional customer service.
  • Effective negotiation skills.
  • Ability to effectively and independently manage workload while exhibiting good judgment.
  • Strong written/oral communication and interpersonal skills.
  • Computer skills with the ability to work with multi-faceted systems.
  • The capabilities, skills and knowledge required through a bachelor’s degree or equivalent experience and at least 1 year of directly related experience.
  • Ability to obtain proper licensing as required.
  • The ability to handle multiple competing priorities and organize your day.
  • Strong Time Management Skills
  • Strong Organizational Skills
About Us

This position may have in-office requirements depending on candidate location.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

  • California
  • San Francisco
  • Los Angeles
  • Philadelphia

Manchester, NH

Liberty Mutual Insurance Group

At Liberty Mutual, we're proud to support these military service members and veterans who protect our communities, as well as their families. And we recognize the unique abilities this highly regarded group of individuals brings to our organization. More than 400,000 service members enter the civilian workforce each year, and we celebrate all they have to offer with benefits and programs that help them build fulfilling careers. That's why we have been consistently named a top workplace for veterans and military personnel year over year. Our benefits range from 30 days of paid military leave for our Guard and Reserve members to our military specific Employee Resource Group, Valor, which has over 3,000 members and offers 1-to-1 mentorship, and more.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people and businesses embrace today and confidently pursue tomorrow.

In business since 1912, and headquartered in Boston, today we are the sixth largest global property and casualty insurer based on 2020 gross written premium. We also rank 78 on the Fortune 100 list of largest corporations in the US based on 2021 revenue. As of December 31, 2021, we had $48.2 billion in annual consolidated revenue.

We employ over 45,000 people in 29 countries and economies around the world. We offer a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property.

For more information, visit www.libertymutualinsurance.com.

Belief

  • We believe progress happens when people feel secure.
  • Our belief represents the driving convictions we have about people and the world.

Purpose

  • We exist to help people embrace today and confidently pursue tomorrow.
  • Our purpose serves as the organizational North Star that defines and guides everything we do.

Promise

  • We promise protection for the unexpected, delivered with care.
  • Our promise describes what we do and how we do it differently.

Benefits

Passion has its benefits. At Liberty Mutual, we value your hard work, integrity and commitment to make things better. And it is our privilege to offer you benefits that support your life and well-being.

  • Health
  • Health Savings Account (HSA)
  • DentalVisionDisability Insurance (both short- and long-term)
  • Life Insurance (for you and your family)
  • Accidental Death and Dismemberment Insurance
  • Dependent Care Flexible Spending Account
  • Employee Assistance Plan (EAP), including dependent care resources
  • Retirement Benefit (pension) Plan
  • 401(k) Savings Plan with Company Match
  • Other valuable benefits
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