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Risk Control Service Director - Military Veterans

at Liberty Mutual Insurance Group

Pay Philosophy

The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.


Description

Plans, evaluates and monitors the delivery of service commitments for a book of business to ensure risk control services are delivered effectively and efficiently. Assesses the customer's overall risk for underwriting purposes and to control the customer's source of risk, losses and costs. Develops effective relationships with customers, business partners and peers to coordinate service arrangements, programs and procedures. Handles special customer situations and problems to ensure timely resolution. Conducts periodic workload reviews and completes specialized customer reports. Performs prospect and service work as necessary.


Responsibilities

 


  • Plans, coordinates and monitors the service commitments for assigned customers to ensure risk control services are delivered effectively, efficiently and meet expectations of the department, business unit or market partner.

  • Evaluates customer prospect and service levels, Risk Control Consultant workloads, and regional capacity.

  • Creates service plans to document baseline activity, metrics, and goals in order to track progress in reducing the frequency and severity of losses while demonstrating the value of doing business with Liberty Mutual.

  • Evaluates, monitors and documents Risk Control Stewardship service levels.

  • Participates in actively acquiring and retaining profitable business.

  • Provides consultation, information and expert analysis to assist the account team with new business solicitation, and renewals.

  • Keeps underwriting, account and Risk Control team apprised when significant changes occur in a customer's operations, exposures, ownership or organizational structure.

  • Participates in prospecting new business and developing service agreements fosters new partnerships and strengthens existing relationships with customers and business unit/market partners.

  • Evaluates use of resources (services hours, expenses, etc.), quality of service, utilization of programs, productivity, net gain in book of business and other key indicators.

  • Identifies opportunities and may design projects that improve results and increase the number and quality of services customers choose to buy.

  • Provides major loss source analyses, products and training.

  • Fulfills risk assessment and service requirements as assigned.

  • Trains field and Home Office employees in service related functions and activities.

  • Designs and implements customer training programs.

  • Makes presentations at customer training and other functions

Qualifications

  • Demonstrated abilities in leadership, planning, relationship building, consulting, customer service, and communications (particularly presentations, persuasion, and writing)

  • Advanced knowledge of loss prevention principles, practices and core service capabilities as they relate to performance and profitability

  • Demonstrated ability to retrieve and enter information using various proprietary software applications and create/modify documents and spreadsheets using Microsoft Office suite

  • Knowledge and skills required are normally acquired through a bachelor's degree with coursework in math, engineering or related areas (or equivalent), a minimum 8 years relevant experience in Risk Control or progressive safety and health field, and an advanced degree and/or professional certification in one or more of the following areas: CSP, ARM, CRM, CPCU, CIH, or CPE

  • Travel may be required

About Us

This position may have in-office requirements depending on candidate location.

At Liberty Mutual, our purpose is to help people embrace today and confidently pursue tomorrow. That's why we provide an environment focused on openness, inclusion, trust and respect. Here, you'll discover our expansive range of roles, and a workplace where we aim to help turn your passion into a rewarding profession.

Liberty Mutual has proudly been recognized as a "Great Place to Work" by Great Place to Work® US for the past several years. We were also selected as one of the "100 Best Places to Work in IT" on IDG's Insider Pro and Computerworld's 2020 list. For many years running, we have been named by Forbes as one of America's Best Employers for Women and one of America's Best Employers for New Graduates as well as one of America's Best Employers for Diversity. To learn more about our commitment to diversity and inclusion please visit: https://jobs.libertymutualgroup.com/diversity-inclusion

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit: https://LMI.co/Benefits

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices


  • California

  • San Francisco

  • Los Angeles

  • Philadelphia

OR

Liberty Mutual Insurance Group

At Liberty Mutual, we're proud to support these military service members and veterans who protect our communities, as well as their families. And we recognize the unique abilities this highly regarded group of individuals brings to our organization. More than 400,000 service members enter the civilian workforce each year, and we celebrate all they have to offer with benefits and programs that help them build fulfilling careers. That's why we have been consistently named a top workplace for veterans and military personnel year over year. Our benefits range from 30 days of paid military leave for our Guard and Reserve members to our military specific Employee Resource Group, Valor, which has over 3,000 members and offers 1-to-1 mentorship, and more.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people and businesses embrace today and confidently pursue tomorrow.

In business since 1912, and headquartered in Boston, today we are the sixth largest global property and casualty insurer based on 2020 gross written premium. We also rank 78 on the Fortune 100 list of largest corporations in the US based on 2021 revenue. As of December 31, 2021, we had $48.2 billion in annual consolidated revenue.

We employ over 45,000 people in 29 countries and economies around the world. We offer a wide range of insurance products and services, including personal automobile, homeowners, specialty lines, reinsurance, commercial multiple-peril, workers compensation, commercial automobile, general liability, surety, and commercial property.

For more information, visit www.libertymutualinsurance.com.

Belief

  • We believe progress happens when people feel secure.
  • Our belief represents the driving convictions we have about people and the world.

Purpose

  • We exist to help people embrace today and confidently pursue tomorrow.
  • Our purpose serves as the organizational North Star that defines and guides everything we do.

Promise

  • We promise protection for the unexpected, delivered with care.
  • Our promise describes what we do and how we do it differently.

Benefits

Passion has its benefits. At Liberty Mutual, we value your hard work, integrity and commitment to make things better. And it is our privilege to offer you benefits that support your life and well-being.

  • Health
  • Health Savings Account (HSA)
  • DentalVisionDisability Insurance (both short- and long-term)
  • Life Insurance (for you and your family)
  • Accidental Death and Dismemberment Insurance
  • Dependent Care Flexible Spending Account
  • Employee Assistance Plan (EAP), including dependent care resources
  • Retirement Benefit (pension) Plan
  • 401(k) Savings Plan with Company Match
  • Other valuable benefits
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