Sr Fraud Analyst II (Fraud Detection - Digital) - Military Veterans
at Bank of America
Job Description:
Start Date: 12/02/2024
Work Schedule: Wednesday - Friday (11:30AM to 10:00PM); Saturday (9:30AM to 8:00PM)
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.
One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We're devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.
Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.
Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!
Job Description:
This job is responsible for reviewing complex products for the prevention and detection of possible fraud. Key responsibilities include researching and analyzing of account activity to assess levels of risk and fraud. Job expectations include completing inbound and outbound calls, taking appropriate action based on transaction characteristics of greater complexity, performing functions related to research, and resolving fraudulent activity and service support.
Required Skills:
- Services banking products with high-risk activity to maximize approval of legitimate transactions, minimize client impact at the point of sale, identify fraudulent activity, and restrict account activity
- Makes decisions based on judgment, research, and extensive job experience, following established procedures and guidelines while leveraging multiple systems
- Assesses the level of risk and makes decisions which directly affect the customer experience and risk to the bank
- Reviews and analyzes accounts and relationships that may require differentiated treatment or specialized resolution
- Complies with industry regulations, bank procedures, integrity levels of the department's system, and financial controls
- Records data captured during client interactions accurately
Desired Skills:
- Analytical Thinking
- Client Experience Branding
- Customer and Client Focus
- Due Diligence
- Research
- Attention to Detail
- Data Collection and Entry
- Policies, Procedures, and Guidelines
- Referral Management
- Written Communications
- Adaptability
- Business Intelligence
- Investigation Management
- Issue Management
- Relationship Building
Shift:
2nd shift (United States of America)
Hours Per Week:
40
Tampa, FL
You’ve led troops, now help lead your community
As a leader in the military, you motivated troops to get the job done. We value your ability to influence change and encourage you to continue that influence here and in our communities. Our Military Affairs Team proudly supports veterans in our communities through education and volunteer events. Together, we can create better communities and a brighter future for us all.
First you fought for the American dream, now you can guide its future
You joined the military to protect a nation and its people. Let the same passion for making a difference lead you to a new career. At Bank of America, we’re proud that more than 6,800 veterans work for us. They’ve discovered that their desire to help others didn’t end with their service. Here, you’ll help our customers and clients connect to better financial lives.