AML Refresh Ops - Ops Professional MKTS (Proficiency Coach) - Military Veterans
at Bank of America
Job Description:
Job Description Summary
AML Subject matter expert with at least 1 year experience in current role. Analyzes and resolves complex operational problems. Provides technical support to the team and consults on a wide variety of topics across functional and business support lines. Knows front to back process/system flow. Strong product and market knowledge. Acts as a lead on multiple projects/initiatives on behalf of the team. Drives process improvements. Acts as Go To person for the other team. Acts as Go To person for the manager, performing some routine management support (interviewing, training & support for team members). Develops and delivers training for the team. Understands client needs, escalates issues appropriately (timely and appropriately). Proactively identifies risk.
Job Description
Global Operations, Anti Money Laundering (AML) is responsible for completing Refresh Activities such as Know Your Customer (KYC) and Client Due Diligence (CDD) checks for all clients that do business with the Bank. Refresh Teams are responsible to collect and maintain client documents to ensure activities are executed in alignment with Laws, Rules, Regulation, and Bank Policies. The Proficiency Coach primary responsibilities will include:
- Works with individual Refresh Analysts to build their proficiency beyond the standard skills acquired in training
- Provide real-time on floor support and coaching to Refresh analysts as they work through Refresh cases
- Collaborates with management to provide transparency in knowledge gaps with proficiency
- Ensures speed to proficiency and overall knowledge of process for associates
- May need to review ILQA defects to identify gaps in skillset
- Assist with Process and Procedure updates for self-identified issues, or for building out new procedures
- Prepares & facilitates activities and/or demonstrations to ensure topics are covered according to the on-boarding timeline
- Participates in escalation calls with partners, such as Front Line Associates, Quality (ILQA/M&I), GFC
- At least 1 year experience in Onboarding or Refresh within the Bank
- Experience as an AML SME, coach, readiness, and/or manager for production teams
- Proficient with AWARE, Panther, Tableau
- Strong leadership presence and implementation skills
- Strong communications skills with leadership, and ability to communicate across multiple audiences
- Documented experience performing in a process-oriented production environment that changes periodically
- Must work well within a team and individually
- Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy, integrity in work and execute with minimal supervision or remote management
- Must be flexible and adapt quickly to change
- Operational efficiency through working across multiple stakeholders, understanding global requirements and ability to provide practical & consistent solutions
- Understands and respects cultural differences
- Proficient in MS Office Suite (Excel/Word/Outlook/OneNote)
- College degree (Associates or higher) or comparable work experience
- Experience leading highly productive teams in a fast-paced environment
- Expert experience with MS Office Suite (Excel/Word/Outlook)
- ACAMS or equivalent certification
Shift:
1st shift (United States of America)
Hours Per Week:
40
Charlotte, NC
You’ve led troops, now help lead your community
As a leader in the military, you motivated troops to get the job done. We value your ability to influence change and encourage you to continue that influence here and in our communities. Our Military Affairs Team proudly supports veterans in our communities through education and volunteer events. Together, we can create better communities and a brighter future for us all.
First you fought for the American dream, now you can guide its future
You joined the military to protect a nation and its people. Let the same passion for making a difference lead you to a new career. At Bank of America, we’re proud that more than 6,800 veterans work for us. They’ve discovered that their desire to help others didn’t end with their service. Here, you’ll help our customers and clients connect to better financial lives.