Palm Beach County

 

OUR VISION:

Think strategically and anticipate the future. Ensure that the decisions we make today will have lasting value.

 

OUR MISSION:

To drive a continuous improvement culture of excellence that achieves a measurably high level of public satisfaction.

 

OUR ORGANIZATIONAL VALUES:

We support the following values which will influence our actions in accomplishing our mission:

 

·         Fundamental Competence

·         Unwavering Commitment

·         Creative Leadership

·         Spin ideas into action

·         Interactive Communication

 

OUR GOALS:

Customer Focus:

Solicit extensive, measurable, and continual customer input. Record and track customer satisfaction trends. Modify systems to achieve customer-defined objectives. Apply knowledge gained to ensure the highest quality services and products.

Performance Measures:

Based on desired outcomes, define clear and quantifiable measures of performance that will provide baseline standards from which we may guide and verify our productivity and organizational improvement efforts.

Empowerment:

Encourage the highest level of employee involvement and initiative. Decentralizing authority and responsibility will maximize individual contributions and promote a vested interest in organizational performance.

Continuous Quality Improvement:

Nurture the quest to be the best. Never identify a problem without offering a solution. Acknowledge and reward superior performance. Provide meaningful training and development opportunities that will stimulate organizational excellence.

Cost-Efficiency:

Increase the efficiency and effectiveness of all County services, referencing benchmark and comparable data from the public and private sectors. When matching needs to resources, be mindful of budgetary limitations, customer expectations and changing priorities.