Sign in required
Customer Success Manager - Military Veterans
at Verisk Analytics
Job Description
Through relationships and deep account knowledge, and with a consultive approach, the CSM brings higher value to their customers, helping them work smarter through Verisk Marketing Solutions' ("VMS") product and service solutions.
This position reports to the Director of Customer Success, and requires periodic travel to customer sites, industry conferences, and to attend meetings/training.
NOTE: This role is fully remote.
Responsibilities
Manage an Enterprise book-of-business
- Develop deep relationships with executive-level and operational contacts, and document needs and organizational priorities.
- Earn the role of trusted adviser by demonstrating a thorough understanding of VMS's solutions and matching these solutions to customer needs.
- Use business intelligence and account knowledge to build specific account strategies to increase market share; create compelling business cases to further prove ROI and create interest in other core VMS products into the account.
- Consistently monitor product adoption trends and provide guidance accordingly to achieve maximum ROI for our customers.
- Outline benefits of capabilities against critical business issues; be able to articulate the value proposition and gain commitments.
- Possess a thorough understanding of competitor's products and services and can distinguish us from the competition
- Make recommendations for new marketing or product opportunities
- Maintain knowledge and awareness of key industry trends and best practices.
Strategy & Renewal Planning
- Provide renewal forecast precision by reviewing opportunities, anticipated obstacles, and implementation timelines.
- Create account management plans for strategic accounts, including workflow and business assessments to identify opportunities which create high impact and return on investment for the account base through the increased use of VMS solutions.
- Monitor volume analysis and trending, renewals, pricing, and all elements related to customer satisfaction and retention to ensure revenue growth
- Manage accounts and contacts through Salesforce.com, record contact and maintain high quality content
Teamwork & Collaboration
- Collaborate with internal teams: product management, analytics, business intelligence, support, finance
- Effectively coordinate internal resources to drive towards customer success outcomes as well as to support solution design, proposal development, pricing, implementation of solutions
- Communicate business intelligence and account knowledge to internal support teams to foster product innovation, enhance marketing effectiveness, and capture revenue opportunities
- All other duties assigned
Qualifications
- 5 years' proven experience in book-of-business management, especially with complex,
- analytic, information-based solutions and large enterprise accounts
- You thrive in an entrepreneurial environment where innovation, speed of decision making and execution is critical to success
- Experience in leading strategic business relationships with customers; strong consultative sale and negotiation skills
- Exceptional customer orientation and collaboration skills; willingness to go above and beyond to deliver results
- Ability to adjust approach to effectively interact with partners at all organizational levels
- Ability to confidently make decisions and escalate issues and decisions when appropriate
- Excellent organizational skills with strong attention to detail, efficient time management and ability to prioritize work effectively
- Ability to effectively handle challenging situations with poise, tact, and patience while demonstrating a sense of urgency
- Capacity to anticipate, identify, and solve critical problems
- Willingness to travel
- Strong technology skills, understanding of the importance of data in workflows, familiarity with BI tools required.
- Bachelor's degree
PREFERRED
- An understanding of how various industries utilize marketing data and analytics solutions
- Experience in B2C industry verticals such as: MarTech/AdTech, Insurance, Automotive, Financial a plus
#LI-MB1
#LI-Remote
About Us
For over 50 years, Verisk has been the leading data analytics and technology partner to the global insurance industry by delivering value to our clients through expertise and scale. We empower communities and businesses to make better decisions on risk, faster.
At Verisk, you'll have the chance to use your voice and build a rewarding career that's as unique as you are, with work flexibility and the support, coaching, and training you need to succeed.
For the eighth consecutive year, Verisk is proudly recognized as a Great Place to Work® for outstanding workplace culture in the US, fourth consecutive year in the UK, Spain, and India, and second consecutive year in Poland. We value learning, caring and results and make inclusivity and diversity a top priority. In addition to our Great Place to Work® Certification, we've been recognized by The Wall Street Journal as one of the Best-Managed Companies and by Forbes as a World's Best Employer and Best Employer for Women, testaments to the value we place on workplace culture.
We're 7,000 people strong. We relentlessly and ethically pursue innovation. And we are looking for people like you to help us translate big data into big ideas. Join us and create an exceptional experience for yourself and a better tomorrow for future generations.
Verisk Businesses
Underwriting Solutions - provides underwriting and rating solutions for auto and property, general liability, and excess and surplus to assess and price risk with speed and precision
Claims Solutions - supports end-to-end claims handling with analytic and automation tools that streamline workflow, improve claims management, and support better customer experiences
Property Estimating Solutions - offers property estimation software and tools for professionals in estimating all phases of building and repair to make day-to-day workflows the most efficient
Extreme Event Solutions - provides risk modeling solutions to help individuals, businesses, and society become more resilient to extreme events.
Specialty Business Solutions - provides an integrated suite of software for full end-to-end management of insurance and reinsurance business, helping companies manage their businesses through efficiency, flexibility, and data governance
Marketing Solutions - delivers data and insights to improve the reach, timing,relevance, and compliance of every consumer engagement
Life Insurance Solutions - offers end-to-end, data insight-driven core capabilities for carriers, distribution, and direct customers across the entire policy lifecycle of life and annuities for both individual and group.
Verisk Maplecroft - provides intelligence on sustainability, resilience, and ESG, helping people, business, and societies become stronger
Verisk Analytics is an equal opportunity employer.
All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.
https://www.verisk.com/company/careers/
Unsolicited resumes sent to Verisk, including unsolicited resumes sent to a Verisk business mailing address, fax machine or email address, or directly to Verisk employees, will be considered Verisk property. Verisk will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume.
Verisk Employee Privacy Notice
Oakbrook Terrace, IL
About Us
We’ve been making the future more certain for half a century. In 1971, we opened our doors as an insurance rating bureau, focusing on risk analytics and insights. Since then, we’ve grown to become a valued source of insights that can drive recovery and transform industries, and even governments, worldwide.
Each and every day, we’re enabling better tomorrows. Verisk works in collaboration with our customers and at the intersection of people, data, and advanced technologies. Through proprietary platformed analytics, advanced modeling, and interpretation, we deliver immediate and sustained value to our customers and through them, to the individuals and societies they serve, with greater speed, precision, and scale.
We believe in the potential of business to change the world for the better. At Verisk, we take our responsibility toward our people, products, processes, communities, and the planet seriously. And we ethically and relentlessly pursue innovation to help move our customers and the world forward.
Our company is a great place to work. And to do work that matters. Verisk received U.S. certification from Great Place to Work®. Globally, we’re more than 6,000 people strong, all of us on a mission to achieve both profitable outcomes and positive societal impact.
Careers
We value your drive to succeed and share your commitment to the world. Search jobs now by location, keyword, category, and expertise. Or you can choose to join our Talent Network so we can notify you of opportunities that match your interests. Verisk is an equal opportunity employer.
The company’s policies for recruitment, advancement, and retention of employees forbid discrimination on the basis of race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran’s status, age, or disability and any other criteria prohibited by law.
Our Culture
Great People Make Great Workplaces Verisk received U.S certification from Great Place to Work® for its outstanding workplace culture, as well as third-time certification in the UK, Spain, and India. To achieve our certification, we surveyed our employees on their workplace experience and met Great Place to Work’s research-backed benchmark, considering factors such as innovation, inclusivity, company values, and the effectiveness of our leaders.
We’re a Great Place to Work® Best Workplace Employees have spoken! Verisk is one of the 38 companies on the 2022 UK’s Best Workplaces™ list (for Super Large Organizations) and one of 18 companies on Spain’s Best Workplaces™ list (for companies from 101 to 250 employees)—highlighting our culture of trust, pride, and camaraderie.
Diverse and Global Join over 6,000 colleagues—including business and technical specialists, analysts, certified professionals, and marketing and sales experts—who do work that matters in more than 30 countries.
Positive Employee Experience We support a culture of engagement through education and development, team collaboration, and open communication that connects us all.
We use an annual survey to achieve a continuous loop of engagement, feedback, action, and change.
We provide a socially rich environment of activities and events.
Core Values
Purpose
Working together to build global resilience for individuals, communities and businesses.
Vision To be the leading strategic data, analytics, and technology partner to the global insurance industry by delivering value to our clients through knowledge, expertise and scale.
Values
• Learning - Remain open, curious and inventive
• Caring - Be aware, sincere and connected in your work
• Results – Achievement-driven, goal focused and resilient
How We Serve Our Customers Every day, Verisk works to create value for our customers by innovating to meet their ever-changing needs to help our clients make better decisions, improve productivity and profitability. We use artificial intelligence, machine learning, automation, and other emerging technologies to collect and analyze billions of records.
Benefits
Comprehensive Financial Benefits
We offer competitive salaries, annual merit salary reviews, and the opportunity for advancement.
Verisk’s Disaster Relief policy provides interest-free loans to assist employees who suffer a financial loss from a natural disaster.
We offer best-in-class healthcare coverage options.
Group and Individual Wellness Programs
Depending on business location, we offer on-site health and wellness programs such as flu shots, weight management, yoga classes, the Verisk Global Walking Challenge, running clubs, and team sports.
Employee assistance programs help with the everyday challenges of life that may affect health, family life, and ability to excel at work.
We offer a wide selection of programs to help you achieve optimal health and wellness.
Work/Life Balance Programs
The Hours to Give program allows voluntary donations of accrued paid-time-off hours between colleagues when a medical emergency or major disaster occurs.
Verisk’s Parental Leave policy provides paid leave for new biological or adoptive parents.