Advisor, Field Services - Military Veterans
at Entegris
Job Title:
Advisor, Field Services
Job Description:
The core purpose is the mission of the job - why it needs to be filled and how it fits into the organization. By narrowly defining the Core Purpose, you're able to define what's needed to solve the existing business challenge(s)
- The domestic semiconductor industry is flourishing everywhere, and as a semiconductor hub in the western region, Xi'an has numerous heavyweight customers for the company. In order to better serve Entegris' customers and enable them to move faster and more steadily in advanced processes.
- The Field Service Engineer will assist with solid/ liqui d/ gas equipment installation, troubleshooting, solid/ liquid/gas canister changes and facilitate prompt return of empty cylinders and canisters. Training will be provided to help the candidate increase competency and progress in the company. The successful candidate will provide professional quality of work and support to Entegris Customers.
In this role you will:
What are the expected outcomes? What must this role get done in order to meet your business objectives? Define "what success will look like."
- Installs new or modified equipment at customer's facility to ensure full functionality according to specifications.
- Provides on-site technical assistance to help troubleshoot and repair equipment. On duty phone needed and standby for 24 hours on call
- Maintains records of performance reports.
- Assists in the development of service handbooks and bulletins based on field investigations, engineering changes, and overall knowledge of product.
- Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer.
- Ensure customer satisfaction with installation, troubleshooting, repair, preventive maintenance, engineering change upgrades, etc. of all Entegris equipment.
- Attend all personal and technical training to maintain a professional level of engineering expertise.
- F ollow canister/cylinder checklist, e nsure the standardization and safety of each operation
Traits we believe make a strong candidate:
What are the Position Specific Competencies? Define the skills/competencies necessary to do the job. These should tie directly back to the purpose and outcome.
- Bach elor degree in Engineering , Communication, Chemistry, Electrical, Mechanical
- O ver 1year Experience in field support/service of similar experience with a capital equipment company required. TF /CMP/ WET module EE experience is prefer r ed. More than 5 years of equipment work experience is the best
- Familiar with sub-Fab tool( LDS/SDS/CDS etc..) .
- Familiar with the precursors used in fabs, able to ensure personal safety in complex environments.
- It is best to be familiar with the working principle, installation, and maintenance of the heating jacket.
- Electrician Certificate, Dangerous Goods Practitioner Certificate is plus.
- Strong verbal and written communication and customer inter acting skills .
Your success will be measured by:
Success for the role is not defined solely on the outcome of a project but rather a combination of the results and how these results were achieved. Describe the PACE value competencies that are required.
- People and Teamwork
- Accountability, Integrity and Trust
- Creativity and Innovation
- Dedication to Excellence
Xi'An, Shaanxi
Our organization proudly supports our Nation’s active and reserve military service members, veterans, and their families. Entegris honors the extraordinary sacrifices you have made for our country and realize that through this service, you bring a unique set of values, perspectives, and experiences with you. At Entegris, we put our values - People, Accountability, Creativity and Dedication to Excellence - at the core of how we operate as an organization. We believe what we do is as important as how we do it. We want you to be part of our dynamic culture, which champions leaders at every level of the company.
More about Entegris
Through the power of our solutions and technology expertise, Entegris provides customers with innovative, science-based solutions to their toughest technology challenges. Headquartered in Billerica, Massachusetts, Entegris employs approximately 5,100 people worldwide, with roughly half employed in Asia-Pacific or Europe. With research and development, customer service, analytical labs, and manufacturing in Asia-Pacific, North America and Europe, Entegris supports customers around the globe as they take technology to the next level.
We Are Hiring!
Are you a transitioning member of the military or a military veteran who is looking for a civilian career that provides opportunities for growth and career advancement? Entegris is currently looking for Technicians, Engineers, Supervisors, Operators and Managers. If you are interested in a career in one of these fields, check out our current open positions to the right for more information and to apply today!
What Happens After You Apply?
Once you click ‘Apply Now’ on an Entegris job posting, you will be re-directed to fill out an application on Entegris’ career page. In order to be considered for next steps, please complete the application on Entergis’ career page and make sure you have an updated resume uploaded to your RecruitMilitary profile. Once Entegris reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
How to Win an Interview with Entegris:
1. Review the job description for the specific position you are applying for.
2. Review the company website. Know their mission and values. What do they do? What are their products?
3. Prepare a few questions to ask on your interview.
4. Prepare to discuss your military or civilian background and how it relates to the position.
5. Check out our Resources tab for resume guidance, interview prep and more!