Portfolio /Program Delivery Senior Manager - Military Veterans
at CVS Health
Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver.
Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable.
Portfolio /Program Delivery Sr Manager
Position Summary
The Portfolio Delivery Sr. Manager is responsible for several pieces of the segment’s governance structure, along with key forums for team management and development. This role supports the team and organization to grow the business and meet expected outcomes. Responsibilities include but are not limited to: i) leading the goal management framework across all Pharmacy Segment Services (PSS) initiatives ii) conducting in-flight reviews (IFRs) of strategic initiatives which entails collecting artifacts, performing stakeholder interviews, evaluating program performances, and presenting findings to Senior Leadership, iii) supporting the Portfolio Delivery Leadership with improving colleague engagement. The Sr Manager may take on Program Management responsibilities or provide support for the Portfolio Management Team (PMT).
The Sr Manager, requiring minimal supervision, will be responsible for effectively managing team/stakeholder expectations and engagement through clear communication of roles and responsibilities and regular updates. The Sr Manager may oversee the work of other team members and be responsible for providing timely, written feedback on project and performance.
ACCOUNTABILITY: Management of assigned deliverables including but not limited to: goal framework documentation, risk/issue tracking, IFR results, team materials, such as town halls and colleague engagement, and program management or PMT artifacts. Deliver all assigned work in full compliance with CVS Health standards on-time with high quality. Skilled delegation and leadership by example to help CVS Health develop our people to their full potential while delivering top performance. Ensuring all assignments are met through proactive engagement of support teams and in compliance with process standards. PRIMARY DUTIES AND RESPONSIBILITIES:
· Drive successful delivery of our Goal Management Framework across all initiatives. Holds teams accountable to standards through regular follow-ups, trainings, etc. Supports overall evolution of goals to meet strategic objectives
· Manage and execute the In-flight Reviews (IFRs) of large, strategic initiatives to gain insights into governance, financial, and operational performance against business objectives, scope, value, and financial commitments
· Create and maintain artifacts, including but not limited to guides, work instructions, standard related to the goal framework and IFRs
· Lead complex initiatives
· Partner with the Portfolio Management Team to provide insights to maximize and drive sustainable value for the project portfolio
· Performs proper risk/issue management, documents all items in a consolidated log
· Leads the rollout of any new goal or IFR related tools or processes
· Trains team members on the goal and IFR processes
· Produce regular and thorough stakeholder communications
· Lead regular department meetings
· Lead the development and implementation of colleague engagement improvements
· Performs meeting management, e.g., distribution of material and taking of meeting notes
· Ensure required artifacts are completed and stored in the project repository
· Helps on board and mentor new team members
Required Qualifications
· 7+ years successful delivery of strategic programs
· 2+ years successful years working with various goal frameworks such as OKRs
· 2+ years of performing quality reviews on programs or projects using a defined evaluation criterium
Preferred Qualifications
· Deep understanding of project methodologies such as Agile, etc.
· Experience with project management tools such as MS Project, ServiceNow, Planview, Quickbase, Airtable, Asana, etc.
· Strong Microsoft O365 skills
· Excellent verbal and written communication skills
· Experience working with multiple teams, delegating work, and ensuring team efficiency
· Project Management certification
· Health care, insurance, or pharmacy experience is a plus
Education
· Bachelor's degree preferred /specialized training/relevant professional qualification
Pay Range
The typical pay range for this role is:
$75,400.00 - $165,954.00
This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. This position also includes an award target in the company’s equity award program.
In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies.
For more detailed information on available benefits, please visit Benefits | CVS Health
Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.
Scottsdale, AZ
At CVS Health we are transforming health care with a shared purpose: Bringing our heart to every moment of your health™
With 300,000 dedicated colleagues including veterans, service members, Guard and Reserve, and military spouses, we are improving the health of communities across America.
We recognize the value of military service and know that the skills and experience our nation's veterans and military spouses possess are unparalleled. As a CVS Health colleague, you’ll find career opportunities across the organization and at every stage of your career. More important, your work will have an impactful purpose on someone’s life, including your own.
As an enduring partner with Military Spouse Employment Partnership for 20 years, we’re committed to providing long-term career potential, opportunity, and support for military spouses.
Corporate Fellowship Programs
Transitioning Service Members - For transitioning service members and Coast Guardsmen within 180 days of separation from service interested in SkillBridge programs, please reach out to YourNextMission@CVSHealth.com to learn about the career tracks that we host participants in.
Accommodation Statement
We provide reasonable accommodations to individuals with disabilities as needed. To request an accommodation – including a qualified interpreter, written information in other formats, translation or other services – please email AdviceandCounsel@cvshealth.com or call 877-805-9511. If you have a speech or hearing disability, please call 7-1-1 to utilize Telecommunications Relay Services (TRS). We will make every effort to respond to your request within 48 business hours and do everything we can to work towards a solution.
EEO Statement
CVS Health is an equal opportunity and affirmative action employer. We do not discriminate in recruiting, hiring or promotion based on race, ethnicity, sex/gender, sexual orientation, gender identity or expression, age, disability or protected veteran status or on any other basis or characteristic prohibited by applicable federal, state, or local law. We comply with the laws and regulations set forth in the following EEO is the Law Poster: EEO IS THE LAW and EEO IS THE LAW SUPPLEMENT.
Military Spouses - We offer programs throughout the year and have partnered with Hiring Our Heroes to offer a 12-week paid fellowship for military spouses. During this time, you will receive professional training and hands-on experiences across CVS Health enterprise to quickly build your network and showcase your skillset. If you are interested in Military Spouse Fellowship programs, please reach out to our partners at Hiring Our Heroes.