Training Support Specialist - Military Veterans

Essential Job Duties and Responsibilities:

• Learn new software programs and train division personnel.
• Develop training aids and quick reference guides for users.
• Install personal computer and printer for new employees.
• Provide training to new employees on the computer system and hardware packages.
• Schedule and coordinate Skillware or other offsite training for new employees.
• Provide ongoing training support to division personnel.
• Update division personnel concerning changes in computer procedures.
• Serve as division office microcomputer system administrator by maintaining division distribution lists, passwords and library of standard documents.
• Install computer hardware and software upgrades.
• Assist field staff personnel with agent training on software packages, such as Open Crisp, by preparing training materials and/or making training presentations.
• Accompany field personnel to install computer hardware/software in agent's office.
• Provide assistance with telephone calls from field staff and agents to resolve problems using computer software and hardware.
• Division liaison with Information Technology department to identify and resolve division problems with computer communication network, hardware or software.
• Perform other job-related duties as necessary.

Knowledge, Skills, and Abilities:

• Knowledge of or the ability to learn personal computers and software packages.
• Ability to learn Company specific software and new software products.
• Knowledge of or the ability to learn Rain and Hail's products, services and systems in order to assist users.
• Knowledge of or the ability to learn the terminology used by the insurance industry and the company.
• Ability to effectively communicate and maintain positive business relationships with company personnel, outside resources, and customers.
• Knowledge of organizational methods and ability to manage multiple tasks simultaneously.
• Ability to learn and develop skills with the use of Department equipment, including computers, software, calculators, telephone system, etc.
• Ability to remain calm and professional during peak periods of activity.
• Ability to work from oral or written communication.
• Ability to travel away from home on a limited basis.
• Ability to maintain confidentiality related to all duties and responsibilities, including marketing information, product knowledge, pricing, processes and systems.
• Ability to assist in other work-related areas as required.

High School or GED required. Previous experience with word processing and other software packages. College level computer coursework preferred.