Customer Service Representative - Military Veterans

For those who want to keep growing, learning, and evolving. We at Kelly® hear you, and we’re here for you! We’re seeking a Project Manager to work at a premier production facility in North Charleston. Sound good? Take a closer look below. You owe it to yourself to consider this great new opportunity.

The Customer Service/Inbound Sales Representative is responsible for managing and converting incoming sales leads. This role includes responding to inquiries, providing information about our products/services, and closing sales to meet or exceed sales targets. Success in this position requires excellent communication skills, the ability to multi-task, a proactive sales approach, and a strong desire to help customers.

Key Responsibilities:


• Respond to inbound inquiries via phone, email, and chat in a timely and professional manner.


• Qualify leads and determine the appropriate product/service to meet their needs.


• Build relationships with potential customers by understanding their needs and providing solutions.


• Close sales and meet or exceed monthly sales targets.


• Maintain accurate records of customer interactions and sales activities in the CRM system.


• Provide feedback to the marketing team to improve lead quality and sales processes.


• Resolve customer complaints and issues efficiently and effectively.


• Provide information about products/services, order status, and other customer-related queries.


• Maintain accurate records of customer interactions and transactions in the CRM system.


• Escalate unresolved issues to appropriate departments or personnel.


• Follow up with customers to ensure their issues are resolved and they are satisfied with the service.


• Provide feedback on the efficiency of the customer service process.


• Stay up-to-date with product knowledge and industry trends.


Qualifications:


• High school diploma or equivalent; Bachelor's degree preferred.


• Proven experience in sales, customer service, or a similar role.


• Exceptional communication and interpersonal skills.


• Proficient in CRM software and other sales tools.


• Strong organizational and multitasking abilities.


• Proficient in customer service software, CRM tools, and Microsoft Office Suite.


• Ability to remain calm and professional under pressure.


• Strong problem-solving skills and attention to detail.


• Goal-oriented with a proven track record of meeting or exceeding sales targets.


Preferred Skills:


• Experience in a similar industry or market.


• Knowledge of sales techniques and strategies.


• Ability to thrive in a fast-paced and dynamic environment.


• Strong problem-solving skills and the ability to handle objections effectively.


• SAP experience is a PLUS


• Experience preferred in the industry (Industrial / Electrical)

What happens next Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more.

Helping you discover what’s next in your career is what we’re all about, so let’s get to work.