Collections Manager - Military Veterans

Requisition ID: 86252

NextEra Energy Resources is the world's largest producer of renewable energy from wind and solar, and a global leader in battery storage. We offer energy solutions that drive economic growth, protect the environment, support communities, and help customers meet their energy needs. Ready to make a lasting impact and create a cleaner future? Join our innovative, world-class team today!

Position Specific Description

Seasoned collections professional with ability to negotiate write-offs with delinquent and severely delinquent customer. Strong collection experience, ability to conduct customer calls on their own. The Collection Manager is responsible for managing and collecting outstanding amounts from customers. This role requires excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. It also requires experience and ability to determine customers ability and willingness to pay through conversations and external data sources.

Job Overview

This position is responsible for leading the detection, deterrence, and recovery of lost revenues. This role oversees an operational and analytical team and leverages automation, algorithms, analytics and modeling, and operational efficiency to monitor performance and trends, identify conditions previously undetected, and improve overall efficiencies. The role will also coordinate across teams in the business unit to investigate and bring resolution to issues relating to revenue protection.

Job Duties & Responsibilities

• Investigates and resolves issues related to revenue protection through analysis, coordination, troubleshooting and reporting
• Develops, refines, and operationalizes risk management policies and procedures related to revenue protection
• Creates and continually enhances risk reporting in order to both monitor performance and pro-actively detect inefficiencies and irregularities in key business areas
• Tests and validates risk-related data to ensure the accuracy and integrity of risk metrics and key performance indicators
• Engages with external parties to respond to inquiries, gain market knowledge and provide resolutions
• Performs other job-related duties as assigned

Required Qualifications

• Bachelor's Degree
• Experience: 7+ years
• Leadership Experience: 2+ years

Preferred Qualifications

• Master's Degree

NextEra Energy offers a wide range of benefits to support our employees and their eligible family members. Click here to learn more.

Employee Group: Exempt
Employee Type:Full Time
Job Category: Customer Service
Organization: NextEra Energy Resources, LLC
Relocation Provided: Yes, if applicable

NextEra Energy is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace.

NextEra Energy and provides reasonable accommodation in its application and selection process for qualified individuals, including accommodations related to compliance with conditional job offer requirements, consistent with federal, state, and local laws. Supporting medical or religious documentation will be required where applicable and permitted by applicable law. To request a reasonable accommodation, please send an e-mail to recruiting-coordinator.sharedmailbox@nexteraenergy.com, providing your name, telephone number and the best time for us to reach you. Alternatively, you may call 1-844-694-4748. Please do not use this line to inquire about your application status.

NextEra Energy will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

NextEra Energy does not accept any unsolicited resumes or referrals from any third-party recruiting firms or agencies. Please see our policy for more information.

Nearest Major Market: Palm Beach
Nearest Secondary Market: Miami