Customer Service Specialist - Military Veterans

AppleOne is proud to present:
Please read qualifications prior to applying, experience should be reflected in resume.
Compensation: $18 per hour
Schedule: Monday to Friday, 9:00 AM to 5:30 PM

Qualifications:

• Advanced Customer Service experience diffusing client concerns and managing critical situations that ensure the best solution is implemented.
• Experience in office utilizing Microsoft office software including Word, and Excel.
• Accurate Data Entry skills.
• Experience with high volume inbound and outbound calling.
• High school diploma required.
• Minimum of 2 years of customer service or insurance-related experience.
• Must pass a background and drug screening.

Job Summary:

• Provide advanced customer service and support to internal staff and external clients in the areas of property & casualty suite of products, workers' compensation, ERISA bonds, BOP, and EPLI.
• Maintain a high level of knowledge concerning the products and services supported by the company Insurance Agency.
• Assist external users of technical products by answering questions and solving problems.
• Identify, investigate, and research user questions and problems, referring unresolved issues to technical or professional personnel for follow-up as needed.
• Research and resolve product and service issues related to the Property & Casualty suite of products from any internal/external clients.
• Maintain accurate records of all internal and external communication.
• Exhibit comprehensive knowledge of Insurance Agency portfolio, corresponding systems, and internal/external processes to ensure client satisfaction.
• Develop enhancements to existing or new processes and procedures, making necessary recommendations to management.
• Utilize multiple software applications in conjunction with carrier and bureau websites to respond to all client inquiries. Internal applications include HRIS (human resource information system) and Online Reporting System.
• Stay abreast of all changes pertaining to various internal product offerings, regulatory changes, policy changes, and insurance industry developments in support of client satisfaction.
• Participate in assigned projects or required training.

EEO/AA Employer/Vet/Disabled.





The Know Your Rights poster is available here:


https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf





The pay transparency policy is available here:


https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf





For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.





We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.





AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf





We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


#1141

Experienced (Non-Manager)