Corporate Services Specialist (Remote) - Military Veterans

JOB DESCRIPTION

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

Being number one means WM invests in our Sales teams success by providing access to state-of-the-art systems and processes, industry-leading services and the best leadership in the business. Our exceptional sales professionals help deliver satisfaction to our clients throughout North America. If you are passionate about helping others and seeking challenging and interesting employment, apply today!

I. Job Summary
The Corporate Services Specialist serves as the primary point of contact responsible for resolving complex, multi-faceted client service issues for designated National Accounts clients. The Corporate Services Specialist also serves as the client advocate and is accountable for managing communication with the client in accordance with each client's requirements and preferences. Utilizing Strategic Business Solutions processes and procedures, the Corporate Services Specialist is responsible for end-to-end resolution of client requests.

II. Essential Duties and Responsibilities
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Handles service requests (including but not limited to empty and returns, extra pickups, service escalations, container deliveries and relocations), emails, inquiries and transactions from various segments within the book of business.
• Communicates concise and accurate information.
• Maintains relationships with customers that are in line with the PM and SAM expectations.
• Enhance the customer service function to exceed our customers expectations by providing focused support for the customer.
• Documents each request, ensuring service, pricing and other required information are entered into our Acorn system.
• Resolves customer escalated issues quickly and efficiently by engaging the right people and departments within WM Strategic Business Solutions.
• Confirms understanding of customer needs, issues, and requests.
• Escalates unresolved issues to supervisor or manager of customer service.
• Uses authorized system to gather and provide information and/or update customer records.
• Provides standard information and education regarding service options, charges, billing, and contracts.
• Completes cross training with Operations, Sales, Billing and Greenleaf
• Strives to meet or exceed service and operational goals established, including productivity, quality, and timeliness goals of completing assigned queues personal and team. Managing e-mails and calls as well as creating and pulling reports as needed.

III. Supervisory Responsibilities
This job has no supervisory duties, however may act as a lead to Customer Service Representatives. Responsibilities may include training, coaching and providing feedback to representatives in addition to assisting with non-routine and escalated customer calls.

IV. Qualifications
The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

• Education: Bachelor's Degree (accredited) in relationship management, sales, marketing, business administration or similar area of study; or in lieu of degree, High School Diploma or GED (accredited) and 4 years of relevant work experience.
• Experience: 1 year of relevant work experience (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

• Proficient in MS Office
• Strong keyboarding skills and words per minute
• Professional verbal and email communication skills
  

C. Other Knowledge, Skills or Abilities Required

• Excellent verbal, written and analytical skills
• Professional phone and email etiquette
• Ability to multi task.
• Ability to react well under pressure and treats others with respect
• Identifies and resolves problems in a timely manner
• Prioritizes and plans work activities
• Focuses on solving conflicts and listening to others without interrupting
• Be punctual at work
• Works efficiently and effectively, both independently and as a team to ensure exceeding standards.
• Balances team and individual responsibilities and helps build a positive team spirit
• Adapts and able to deal with frequent changes in the work environment
• Able to manage difficult or emotional customer situations and respond promptly to service requests to meet customer commitments.
• Demonstrates accuracy and thoroughness to meet productivity standards in a timely manner.

V. Work Environment
Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Normal setting for this job: REMOTE

The expected salary range for this position across the U.S is $55-58K. This range represents a good faith estimate for this position. The specific salary offered to a successful candidate may be influenced by a variety of factors including the candidate's relevant experience, education, training, certifications, qualifications, and work location.

Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."