Customer Service Supervisor- Optical RX - Military Veterans
at Kelly
Partner with KellyConnect to experience an ‘Ohana that is truly magical! If you are looking for a leadership position in the contact center industry, we have the role you have been searching for. This is your opportunity to join a well-known brand committed to fostering employee growth within a collaborative environment. If you’re ready to be part of an incredible adventure with KellyConnect. Explore the details below.
Position: RX Customer Service Supervisor
• Location: Louisville, KY
• Schedule: Monday – Friday, 11:00 a.m. - 7:30 p.m.
• Salary Range: $56,000 - $65,000
Role Overview
As the RX Customer Service Supervisor, you will play a crucial role in driving customer satisfaction, employee retention, and operational efficiency within the RX Customer Service department. You will provide daily leadership, coaching, and development to a team of customer service representatives, ensuring performance standards are met and exceeded.
Key Responsibilities
Coaching and Mentorship: Provide daily coaching, mentoring, and performance feedback to foster professional growth and recognize employee achievements.
Quality Assurance: Conduct regular monitoring of customer interactions to ensure adherence to quality standards and communication etiquette, providing real-time feedback for improvement.
Process Improvement: Identify opportunities for enhancement in departmental functions, focusing on customer and employee satisfaction, and recommend process changes to achieve these goals.
Customer Escalation Management: Resolve complex customer escalations, balancing company policy with customer needs, and serve as a primary point of contact for team leads and representatives.
Training and Development: Collaborate with training and HR to maintain up-to-date training materials and oversee the onboarding of new employees, evaluating training effectiveness.
Operational Support: Assist the RX Customer Service Manager with daily operations and contribute to quality improvement initiatives to enhance service levels.
Qualifications
• High school diploma or equivalent required; 2 years of college preferred.
• Minimum of 3 years supervisory experience; 2+ years of optical experience preferred.
• Strong leadership abilities with a focus on outstanding customer service.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office, including Excel and Word.
• Ability to type 35 WPM and communicate effectively in various business settings.
• Ability to work independently and generate creative solutions in a fast-paced environment.
Benefits
Your compensation package includes more than just a salary. Enjoy a comprehensive benefits package that supports your health, well-being, and personal development, including:
• Low insurance premiums on medical, dental, and vision
• Flexible Spending Accounts and Health Savings Accounts (with company match)
• Short-term and long-term disability coverage
• Tuition reimbursement
• Paid maternity and paternity leave
• Paid time off and holidays
• 401K match
• Employee Assistance Program
Ready to Join Us? If you’re passionate about customer service and leadership, we want to hear from you! Apply now to become part of the KellyConnect family and embark on this exciting journey with us.
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
Opportunity is calling.
Ready for a contact center job that offers freedom and flexibility, and truly values your skills? We thought so. We’re KellyConnect®—and wherever life takes you, we have great contact center opportunities that align with your preferred workstyle, schedule, and location. Looking to work from home, or work specific hours? No problem. Best of all, we only work with companies that share our focus on treating employees like the deeply valued people that they are.About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center.
Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Peoria, IL
Why Kelly - Since 2011 we have placed over 16,000 Veterans
Need More?
Kelly applies targeted recruiting initiatives to the Veterans population (in all stages of transition) by aligning customer defined requirements with military skills and experience. The transition from military to civilian life can be stressful and complex for veterans, and our staff is trained to assist in this transition. Unlike our competition, Kelly places these resources without geographic or industry constraints, offering our customers and our employees greater flexibility. Kelly has a wide variety of local opportunities, for Veterans and their spouses, within our workforce solutions as well as national recruiting programs on behalf of our customers. Kelly’s leading placement opportunities for Veterans are within Information Technology, Engineering, Science, Light Industrial and Call Center.
Our specially trained Veteran recruiters are armed with a number of tools to help Veterans obtain roles that match their potential including skill translation tools, leading Veteran- centric job boards and Veteran/spouse social media networks, among others.
Through Kelly’s vast branch network, we are closely located to the majority of major military installations across the United States. Kelly recruiters participate in onsite and virtual military career fairs as well as advertise through local and national Veteran job boards. In recent years, over 150 Kelly branches have worked directly with their local military installations to recruit spouses and transitioning personnel. These teams not only engages with transitioning talent from local bases, but also have a strong focus on Veterans in areas where the military has identified high Veteran unemployment. This approach ensures that military talent is engaged and shared across the centralized military recruiting team and documented in a centralized database, so that other Kelly locations can benefit from hiring or relocating this valuable pool of talent.
Our focus on military recruiting is a win on multiple levels. Kelly gains top talent with the skills needed to excel; our clients receive the benefit of that talent to help them compete in an ever challenging business landscape; and Veterans receive gainful employment in line with their skills and abilities to ease the transition to the next phase of their lives.
A People Company, Staffing the World
Kelly founded the temporary staffing industry in 1946, and has maintained a leadership position through the years based on a valuable premise: we invest in people. Today that focus benefits our customers wherever they operate around the globe - in a growing number of specialized fields. And we’ll continue to meet the evolving challenges of workforce flexibility with staffing solutions tailored to your precise business needs, both locally and worldwide.