Assistant Director, Retriever Support Services - Military Veterans

Department:
Retriever Support Services (RSS) at the University of Maryland, Baltimore County (UMBC) is dedicated to fostering an inclusive and supportive environment for students. RSS serves as a referral source and entry point for all students, undergraduate and graduate, who experience social, basic needs, and emotional barriers to obtaining their individual and educational goals.

As part of Retriever Support Services in the Dean of Students Office, Retriever Essentials and Connections is a comprehensive program designed to provide assistance for student' basic needs including food and housing insecurity. The Assistant Director plays a pivotal role in enhancing the program's effectiveness and overseeing its administration, financials, and strategic planning. Additionally, the Assistant Director collaborates with the Retriever Care team to manage referrals for unfulfilled basic needs, focusing on providing essential resources and fostering a robust support network.
Position Overview:
The Assistant Director will also work closely with the Retriever Care team to co-manage referrals related to unfulfilled basic needs. The Assistant Director is responsible for overseeing the administration and planning for the Retriever Essentials food program and will coordinate and lead operations for Retriever Essentials. Other key duties include coordinating the Retriever Essential Advisory Board, fundraising, establishing partnerships, and representing Retriever Support Services to internal and external constituents.
Why Work at UMBC?
UMBC offers competitive compensation. This role starts at $64,000 and has over 4 weeks of vacation for regular full time roles. Tuition remission is also available.

What is it like to work at UMBC? Check out Glassdoor or Indeed .

For 15 years in a row UMBC has been recognized as a Great College to Work For !
Telework:
A hybrid telework schedule may be available.
Responsibilities:
Leadership & Supervision

• Recruit, train, and supervise student employees and volunteers.
• Serve as a member of the Retriever Support Services team; providing basic information across services, staffing, and referrals for students with needs beyond Retriever Essentials.
• Participates in assigned University and Student Affairs committees.
• Represents Retriever Essentials & Retriever Support Services at University, community outreach and alumni events.
• Other duties as assigned.

Organization Operations

• Coordinate all food pantry operations; ensuring inventory, staffing, and procedures utilized.
• Coordinate special orders for parents, caretakers, and those with unique dietary needs.
• Foster a welcoming atmosphere to encourage student participation and reduce the stigma associated with food insecurity.
• Develop strategy and collect data related to all food pantry activities including weekly and monthly visits.
• Manage a database of all clients and volunteers and complete reports as required.
• Coordinate special food pantry events.
• Ensure that the pantry is compliant with relevant codes and adheres to University expectations.
• Ensure all storage and pantry are clean, stocked/labelled and well-organized.

Basic Needs Care Coordination

• Facilitates care interventions for students, as referred by the CARE team, who identify as having an unfulfilled basic need. Enter, manage, and update student records in collaboration with the Retriever CARE Team.
• Coordinate student care, as needed, with other staff in Retriever Support Services.
• Provides support and resources to students beyond food assistance, including referrals to Retriever Support Services, and other campus and external community services.
• Identifies and links students to on- and off-campus basic needs services and resources such as housing, food, clothing, technology, mental health services.
• Develops partnerships on- and off-campus, including coordination with the local homelessness response system, and social services to ensure students have access to community-based services.
• Maintain a list of referral agencies and serve as the primary liaison to key constituents in those organizations.

Partnerships & Fiscal Viability

• Serve as a point of contact for all Retriever Essentials inquiries and community partnerships.
• Coordinate Retriever Essentials specific marketing and awareness of how to use it and the scope of impact.
• Lead Retriever Essentials' Advisory Board in supporting and guiding the organization's mission. Responsible for communicating effectively with the Board and providing the necessary information to make informed decisions.
• Responsible for collecting, analyzing, and reporting data related to food pantry usage, student needs, and program effectiveness. Works with the Director to assess the impact of the program and identify areas for improvement and growth.
• Establish outreach efforts with other food pantries and foster partnerships with campus partners, student organizations, alumni, and local community organizations.

Financial Performance and Development

• Responsible for fundraising and developing other revenues necessary to support Retriever Essentials mission.
• Plan and ensure reserve funding that supports changes to student demand for Retriever Essentials are accounted for.
• Collaborate with the Director on the strategic plan for the food pantry, including goals for growth, outreach, and sustainability.
• Responsible for approving fiscal expenditures that anticipates operating within the allocated budget, ensures maximum benefit resource utilization, and maintenance of the organization in a positive financial position.

Required Minimum Qualifications:

• Master's Degree preferably in Social Work, Counseling, Public Health or related field.
• One to two years of nonprofit volunteer or management experience.
• Solid organizational abilities, including planning, delegating, program development and task facilitation.
• Strong financial management skills, including budget preparation, analysis, decision making and reporting.
• Strong written and oral communication skills.
• Strong public speaking ability.
• Experience with fundraising and grant management.

Preferred Qualifications:

• Master's Degree in Social Work, Counseling, Public Health or related field.
  One+ years of nonprofit volunteer or management experience.
• At least 1 year managing student led operation, case management, and experience in higher education.

Background Screening Statement:
A background check will be required.
Special Instructions to Applicants:
Upload a cover letter and a resume.
Closing Date: Open Until Filled Benefits:
UMBC offers a rich benefits package.

Regular and grant funded regular positions ( Full benefits summary click here ):

Generous Leave which includes accruing:

• 22 Days of Annual Leave
• 15 Days of Sick Leave
• 15 Holidays
• 3 Personal Days

Tuition Remission :

• 8 credit hours per semester
• Tuition remission at UMBC for eligible dependents after two years of FT employment

Additional Benefits:

• Life and disability insurance
• Retirement plans (including the choice of joining the pension plan)
• Professional development opportunities
• Wellness opportunities
• & Much more

Benefits offered align with type (Regular, Contingent II, etc.) of position.
Salary:
Salary: $64,000 - $73,000 depending on qualifications and experience.

The salary of the finalist(s) selected for this role will be set based on a variety of factors, including but not limited to, internal equity, budget, prior experience, skills, knowledge, abilities, education, licensure and certifications, and other business considerations.

The above salary range represents the University's good faith and reasonable estimate of the range of possible compensation at the time of posting.
Hours: Full-time Type: Regular FLSA Status: Exempt Equal Opportunity Statement: UMBC is an Affirmative Action/Equal Opportunity Employer. Applications from women, minority group members, veterans and individuals with disabilities are encouraged to apply. Title IX: As an institution that receives federal financial assistance, UMBC adheres to Title IX and does not discriminate on the basis of sex. For more information about Title IX and contact information for Title IX Coordinator click here.
Accommodation:

If you require a reasonable accommodation for a disability for any part of the employment process, please contact the Human Resources Department at 410-455-2337 or MD TTY Relay Service 1-800-735-2258 between 8:30 a.m. and 4:00 p.m. Monday through Friday.
Work Authorization As required by the 1986 Immigration Act, be prepared to present acceptable documentation upon hire showing your identity and that you are a U.S. citizen or an alien who is authorized to work.