Billing Clerk II - WM Consolidated Billing Center - Military Veterans

JOB DESCRIPTION

As an EEO/Affirmative Action Employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, or veteran status.

I. Job Summary

Intermediate level position in the consolidated billing center, is responsible for compiling data and preparing company invoices and bills. Has developed knowledge and skills through formal training or related work experience. Works within established procedures with a moderate degree of supervision. Identifies the problem and all relevant issues in straightforward situations, assesses each using standard procedures, and makes sound decisions.

II. Essential Duties and Responsibilities

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Other minor duties may be assigned.

• Works as an integral part of a team that is responsible for creating approximately 1.7M invoices each month representing revenues of $1.1B. Generates billing for moderately complex individual and Municipal customers.
• Reviews customer accounts to ensure accuracy and compliance with contracts.
• Executes customer data integrity checks and investigates questionable items prior to billing to ensure billing accuracy.
• Is familiar with various company pricing levers and reviews data to confirm accuracy of these items before billing. These levers include the following:

o Fuel, environmental and regulatory surcharges.

o Minimum haul and minimum tonnage charges

o Recycling Materials Offset

o Container rental charges

o Overage and contamination charges

o Franchise fees

o Other locally imposed fees and charges

• With the assistance of company tax department resources reviews account setup to ensure accurate taxing rules are applied
• Compiles, analyzes and validates customer revenue with minimal assistance.
• Creates and/or revises manual invoices.
• Researches and resolves customer issues.
• Creates and processes customer billing adjustments.
• Processes customer refund requests.
• Works with team members to learn how to research and take actions to resolve customer credit balances.
• Follows all SOX required controls.
• Duties specific to Landfill and Transfer Station billing as required.
• Processes and generates moderately complex Municipal Billing and Down-Loads.
• Processes and generates billings for assigned districts and areas including all lines of business.
• Performs a comparative analysis of generated revenues.
• Creates invoices, transmits file to print vendors, and post billing transactions.
• Compiles, validates and maintains generated revenue reports.
• Creates and mails manual invoices.
• Work with various departments regarding dispute resolution of accounts.
• Researches and resolves customer issues.
• Creates and processes adjustments.
• Processes customer refund request.
• Researches, resolves and manages customer credit balance reports.
• Revenue reporting and month-end system close processing.
• Maintains and reviews bill cycles.
• Reviews and maintains various billing reports.
• Ensures all billing transactions are SOX compliant.
• Duties specific to Landfill and Transfer Station billing as required
• Daily reconciliation of scale system to MAS and PMT.
• Calculates and keys into MAS manual ticket entries for various landfills related to non Fastlane charges.
• Balances payments interfaced in MAS by WMSC to charges on all COD landfill accounts and research any discrepancies for resolution.
• Daily reviews and approval of Daily Cash Reconciliation Reports from individual landfills for accuracy and SOX compliance.
• Audits in both MAS and Fastlane the set up of new customers and changes to existing customers

III. Supervisory Responsibilities

This job has no supervisory duties.

IV. Qualifications

The requirements listed below are representative of the qualifications necessary to perform the job.

A. Education and Experience

Education: High School Diploma or GED (accredited).

Experience: Three years of relevant work experience in Billing, Accounts Receivable or other position in Accounting/Finance or related field (in addition to education requirement).

B. Certificates, Licenses, Registrations or Other Requirements

None required.

C. Other Knowledge, Skills or Abilities Required

• Must live in the Phoenix area/no relocations for this role.
• Must be authorized to work in the US.
• Must possess intermediate to advanced computer skills in a MS Office/Windows environment, including proficiency in data entry, ten-key and MS Excel.
• Strong ability to work well with people, under pressure and with stringent time restraints.
• Must have quick problem-solving ability.
• Good organizational and multitasking skills and the ability to prioritize work and time.
• Requires good communication skills, both verbal and written.
• Ability to maintain good working relationships with co-workers and customers.

V. Work Environment

Listed below are key points regarding environmental demands and work environment of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. Required to use motor coordination with finger dexterity (such as keyboarding, phones, etc.) most of the workday.

Normal setting for this job is: office setting/hybrid. Current schedule reports to the office Monday through Thursday with Fridays being remote.

Benefits
At WM, each eligible employee receives a competitive total compensation package including Medical, Dental, Vision, Life Insurance and Short Term Disability. As well as a Stock Purchase Plan, Company match on 401K, and more! Our employees also receive Paid Vacation, Holidays, and Personal Days. Please note that benefits may vary by site.

If this sounds like the opportunity that you have been looking for, please click "Apply."

ABOUT US

ABOUT WM
WM (WM.com) is North America's largest comprehensive waste management environmental solutions provider. Previously known as Waste Management and based in Houston, Texas, WM is driven by commitments to put people first and achieve success with integrity. The company, through its subsidiaries, provides collection, recycling and disposal services to millions of residential, commercial, industrial and municipal customers throughout the U.S. and Canada. With innovative infrastructure and capabilities in recycling, organics and renewable energy, WM provides environmental solutions to and collaborates with its customers in helping them achieve their sustainability goals. WM has the largest disposal network and collection fleet in North America, is the largest recycler of post-consumer materials and is the leader in beneficial reuse of landfill gas, with a growing network of renewable natural gas plants and the most gas-to-electricity plants in North America. WM's fleet includes nearly 11,000 natural gas trucks - the largest heavy-duty natural gas truck fleet of its kind in North America - where more than half are fueled by renewable natural gas. To learn more about WM and the company's sustainability progress and solutions, visit Sustainability.WM.com.

ABOUT THE TEAM

What is the value of a WM job? At WM we know that the value of a WM job is more than a paycheck. It's a way to create opportunities for you and your family. This is why we are constantly working to make WM a great place to work and grow a career. We Are WM is what defines the perks of being in the WM family - from benefits, to resources and engagement activities.

We are People First. We are Committed to Your Growth. We Are Investing in You. We are a Family. We are Stable. We are Always Working for a Sustainable Tomorrow.