Service Manager - Military Veterans
at John Deere
- Pay $50,000 - $70,000 / year
Our work culture is ethical, entrepreneurial, and hard working. We work with excellent people every day our customers and our co-workers. Our work is challenging and offers a great deal of variety in the tasks we do. At Quality Equipment, we strive to be the premier John Deere dealer in our region by serving our customers with commitment and integrity.
We offer the opportunity for stable, rewarding, and challenging work with a large and growing company which still maintains the feel of a small business. At Quality Equipment, there are opportunities to grow and advance in your career.
We are currently looking for a Service Manager to join us in our Roxboro store.
BASIC FUNCTIONS AND RESPONSIBILITIES
- Answers telephone calls from customers when they are experiencing mechanical/technical problems with equipment. Service Manager must lead the Service Department in determining the complaint, cause of failure, and correction needed to properly repair equipment to customers satisfaction.
- Develops, maintains, and adheres to a priority system for scheduling all service work, both customer and internal.
- Maintains all management reports necessary to audit the performance of department and individual employees. Service Manager oversees the Repair Order process which involves the time required for repair, parts used during the job, and the final invoice presented to the customer for payment.
- Schedules and assigns jobs and work areas to technicians according to their mechanical skills andknowledge. Quality Equipment, LLC handles a broad range of products that include riding lawn mowers, commercial mowing equipment, utility vehicles, utility tractors, row-crop tractors, agricultural implements, and skid steer loaders. Common repairs involve gasoline engines, diesel engines, transmissions, etc.
- Ensures that all manufacturer Warranty and Product Improvement Programs are completed according to manufacturers requirements.
- Ensures that Service Department is equipped with the necessary special tools and service equipment is available and maintained in good working order.
- Schedules routine maintenance of company-owned vehicles.
- Always conducts self as to present a professional image of the dealership.
- Performs other functions or duties as directed by management in line with the objectives of the dealership.
EXPERIENCE, SKILLS, AND KNOWLEDGE REQUIREMENTS
- Previous supervisory or management experience preferred but not required.
- Strong organizational skills and leadership abilities.
- Ability to define problems, collect data, establish facts, and draw valid conclusions.
- Basic mechanical ability/understanding of engines, transmissions, and electrical systems is necessary.
- Computer skills are necessary to oversee the Repair Order process.
- Ability to speak effectively one-on-one or before groups of customers or employees of the organization.
- Ability to interpret department financial statements.
- Ability to negotiate customer complaints to a satisfactory resolution.
PHYSICAL DEMANDS
- Weight Requirements: Lifting up to 50 lbs.
- Mobility:Squatting, bending, lifting, reaching, twisting, standing, and sitting
- Visual: Working with PC, smart devices, and close detailed work
- Driving:Occasional Short and long distances
- Dexterity:Ability to grasp and manipulate standard tools and office equipment
- Noise: Medium to High
Our employees receive competitive wages and can participate in the benefits which currently include medical and dental insurance, flexible spending account, life insurance, paid time off, paid holidays, a 401(K) program with employer match and a company discount. In addition, Quality Equipment provides significant paid training and opportunities for professional and personal development. Our goal is for our employees to reach their full potential.
United States / Remote
We at John Deere are passionate about finding a way to give back to those who have served our Country. Working for a John Deere dealership or factory is bigger than just a job. It's growth in oneself, on a path to achieving all you hoped to accomplish. It's pride in your community, from the first customer you serve to supporting the community. It's knowing that what you do helps to feed, clothe, and shelter the world. It all starts with you. Starting here. Starting now!
Interested in joining the industry's best? At John Deere, veterans will find:
• A higher sense of purpose – helping those the farmers and infra-structure workers that feed and shelter the world
• A team-based environment focused on supporting the customer
• A never-ending desire for continuous improvement - We are looking for leaders, change agents, different perspectives
• Market leading pay and benefits
John Deere actively welcomes transitioning active duty service members to participate in internship opportunities at our dealership and factory locations across the United States. Timing of the internship is mutually agreed upon between the service member, her/his commander. Potential opportunities include:
• Dealer technicians – Nationwide opportunities
• Factory production roles at 16 major facilities– assembly, welders, machinists, skilled trades
• Support roles – IT, supply chain, logistics, engineering, human resources
How to apply:
Check out our open opportunities to the right for more information and to apply.
Once you click ‘Apply Now’, John Deere will receive a notification with your information. In order to be considered for next steps, please make sure you have an updated resume uploaded to your RecruitMilitary profile. Once John Deere reviews your resume and profile, a recruiter will reach out to provide you with more information and to schedule you for an interview.
Discuss Your Career Options with a Veteran at John Deere Today!
All interested service members and veterans can learn more and fill out a contact card at https://www.deere.com/MilitaryCSP. We will connect you with a John Deere veteran to discuss all potential options/matches.