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Associate Director of Campus Support Services - Military Veterans

at HERC- Upper MidWest

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Associate Director of Campus Support Services

Job ID:
Location: Main Campus - UCR
Schedule: 8AM - 5PM
Category: Information Technology
Salary: $81,500 - $150,100
Full/Part Time: Full-time(100%)
Organization: Info Technology Solutions
Department: Lily Barger
Application Deadline: Open Until Filled

Position Information:
The Associate Director of Campus Support Services for Information Technology Services (ITS) at UCR is a critical role responsible for overseeing and optimizing various IT and security-related support services within the organization. This position requires a strong technical background, excellent leadership skills, and a deep understanding of secured / managed device services, asset (hardware and software management), and help desk operations. This key position will be responsible for the management of the following areas: BearHelp, (UCR's helpdesk and endpoint support team), Student Technology Services (STS), IT Asset Management (ITAM), and Secured Device Services (SDS), which is UCR's managed device services team. This position is additionally responsible for working with all the departments across ITS to strategically support new service implementations. This position works closed with the Director of Campus Support services to ensure that service deliverables are met in each of these areas, that the units the position is responsible for are coordinating efforts effectively, and that the department is working in accordance with the ITS Strategy & Mission, as well as in line with University of California Office of the President mandates and directions. The ideal candidate will have a passion for technology and a commitment to delivering exceptional service. A strong understanding of higher education IT environments is highly desirable. The ability to work independently and collaboratively with diverse teams is essential. Additionally, the ideal candidate will have a track record of mentoring and helping to develop junior staff members.

The full salary range for the Associate Director of Campus Support Services is $81,500 - $150,100 annually. However, the pay scale for this position is up to $117,000 annually. UCR bases salary offers on a variety of considerations, such as education, licensure and certifications, experience, and other business and organizational needs.

Applicants must have current work authorization when accepting a UCR staff position. Currently, UCR is unable to sponsor or take over sponsorship of an employment Visa for staff.

As a University employee, you will be required to comply with all applicable University policies and/or collective bargaining agreements, as may be amended from time to time. Federal, state, or local government directives may impose additional requirements.

Requirements:
Requirements

Educational Requirements

  • Bachelor's degree in related area and/or equivalent experience/training.
  • Required

    Experience Requirements
  • 6 - 10 years of related experience.
  • Required
  • Previous supervisory/managerial experience.
  • Preferred

    Special Conditions
    Special
  • Must pass a background check.
  • Required
  • Exercise the utmost discretion in managing sensitive information learned in the course of performing their duties. Sensitive information includes but is not limited to employee and student records, health and patient records, financial data, strategic plans, proprietary information, and any other sensitive or non-public information learned during the course and scope of employment. Understands that sensitive information should be shared on a limited basis and actively takes steps to limit access to sensitive information to individuals who have legitimate business need to know. Ensure that sensitive information is properly safeguarded. Follow all organizational policies and laws on data protection and privacy. This includes secure handling of physical and digital records and proper usage of IT systems to prevent data leaks. The unauthorized or improper disclosure of confidential work-related information obtained from any source on any work-related matter is a violation of these expectations.
  • Required

    Minimum Requirements
  • Has working knowledge of business/technical support function.
  • Has knowledge of related principles and concepts to provide solutions to more complex and diverse desktop support-related issues.
  • Working knowledge of IT-related products and services.
  • General knowledge of other areas of IT.
  • Must have effective interpersonal and management skills.
  • Requires ability to communicate highly technical information in a clear and concise manner to both technical and nontechnical personnel.
  • Position requires strong analytical skills.
  • Demonstrated skill in managing technical staff.
  • Excellent oral and written communication skills.

    Additional Information:
    Additional Information In the Heart of Inland Southern California, UC Riverside is located on nearly 1,200 acres near Box Springs Mountain in Southern California; the park-like campus provides convenient access to the vibrant and growing Inland region. The campus is a living laboratory for the exploration of issues critical to growing communities' air, water, energy, transportation, politics, the arts, history, and culture. UCR gives every student, faculty and staff member the resources to explore, engage, imagine and excel.

    UC Riverside is recognized as one of the most ethnically diverse research universities in the country boasting several key rankings of which we are extremely proud.
    • UC Riverside is proud to be ranked No. 12 among all U.S. universities, according to Money Magazine's 2020 rankings, and among the top 1 percent of universities worldwide, according to the 2019-20 Center for World University rankings.

    • UC Riverside is the top university in the United States for social mobility. - U.S. News 2020

    • UCR is a member of the University Innovation Alliance, the leading national coalition of public research universities committed to improving student success for low-income, first-generation, and students of color.

    • Among top-tier universities, UC Riverside ranks No. 2 in financial aid. - Business Insider 2019

    • Ranked No. 2 in the world for research, UCR's Department of Entomology maintains one of the largest collections of insect specimens the nation. - Center for World University Rankings

    • UCR's distinguished faculty boasts 2 Nobel Laureates, and 13 members of the National Academies of Science and Medicine.
    The University of California is an Equal Opportunity/Affirmative Action Employer with a strong institutional commitment to the achievement of excellence and diversity among its faculty and staff. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by law.

    For information about our generous employee benefits package, visit: Employee Benefits Overview

    Job Description Details:
    Job Description Details

    General Information
    Job Title
    BUS TCHL SUPP SUPV 2 Job Code
    007561 Grade
    23 Department Head
    Lily Barger Supervisor
    Lily Barger

    Positions Directly Supervised
    Job CodeTitleFTE
  • 004699
  • SYS ADM 3 TX
  • 1
  • 007560
  • BUS TCHL SUPP SUPV 1
  • 3

    Generic Scope
    Provides direct supervision typically to professionals or skilled technical employees. Functions as advisor to unit and administration. Analyzes and resolves problems, interprets policies (e.g., fiscal management, HR, contracts and grants, resource management in defined areas) and demonstrates solid subject matter knowledge. Exercises judgment within defined procedures and policies to determine appropriate action. Supervises staff to assure accountability and stewardship of department resources (operational, financial, and human) in compliance with departmental goals and objectives.

    Custom Scope
    Receives assignments in the form of objectives with goals and the process by which to meet goals. Provides direction to staff according to established policies and management guidance. Administers policies that directly affect subordinate staff. Recommends changes to department policies and practices. Identifies risks and responds accordingly. Provide priority setting and work flow analysis.

    Department Custom Scope
    The Associate Director of Campus Support Services for Information Technology Services (ITS) at UCR is a critical role responsible for overseeing and optimizing various IT and security-related support services within the organization. This position requires a strong technical background, excellent leadership skills, and a deep understanding of secured / managed device services, asset (hardware and software management), and help desk operations.

    This key position will be responsible for the management of the following areas: BearHelp, (UCRs helpdesk and endpoint support team), Student Technology Services (STS), IT Asset Management (ITAM), and Secured Device Services (SDS), which is UCRs managed device services team. This position is additionally responsible for working with all the departments across ITS to strategically support new service implementations.

    This position works closed with the Director of Campus Support services to ensure that service deliverables are met in each of these areas, that the units the position is responsible for are coordinating efforts effectively, and that the department is working in accordance with the ITS Strategy & Mission, as well as in line with University of California Office of the President mandates and directions.
    The ideal candidate will have a passion for technology and a commitment to delivering exceptional service. A strong understanding of higher education IT environments is highly desirable. The ability to work independently and collaboratively with diverse teams is essential. Additionally, the ideal candidate will have a track record of mentoring and helping to develop junior staff members.

    Key Responsibilities:
    Key Responsibilities DescriptionPercent Time
  • Provides assistance and direction for complex desktop or network related problems that are escalated by business/technical support staff.
  • 15%
  • Assigns tasks, checks work and maintains schedules.
  • 15%
  • Supervises portions of projects related to business/technical support issues such as coordinating a team to upgrade operating systems on multiple desktops.
  • 15%
  • Manages resources and evaluates effectiveness of BearHelp, Secured Device Services, Student Technology Services, and IT Asset Management teams.
  • 10%
  • Works with campus IT partners to ensure alignment in priorities, processes, and tools across campus.
  • 10%
  • Monitors service level agreements with customers and ensures that customer requirements are met.
  • 5%
  • Recommends hiring of new employees, salary actions, terminations, and performance ratings.
  • 5%
  • Performs annual performance evaluations of business/technical support staff.
  • 5%
  • Participates in developing and monitoring operational and budget processes, staff FTE, finance, human resources and space planning.
  • 5%
  • Participates in the development and monitoring of policies and procedures for department or department operations.
  • 5%
  • Recommends changes in policies and procedures to improve efficiency and enhance effectiveness of functional area.
  • 5%
  • Other duties as assigned.
  • 5%

    To apply, visit https://jobsportal.ucr.edu/jobs/35118660

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    • Riverside, CA

    HERC- Upper MidWest

    The Higher Education Recruitment Consortium (HERC) is a national nonprofit network of higher education and affiliated employers, committed to institutional collaboration, creating diverse workplaces, and assisting dual career couples. Searching for a job in higher ed? Our job board hosts over 30,000 faculty and staff jobs at workplaces that value diversity, equity, and inclusion. Set up your job seeker account today at: http://www.hercjobs.org For our member institutions, we offer recruitment and retention resources, vibrant regional networks, and a new online community of practice, HERConnect. All of our resources can help you advance inclusive excellence at your institution.

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