Field Service Engineer - Military Veterans

Diasorin is a global leader in diagnostic solutions, pushing the boundaries of science and technology to create cutting-edge tools that improve healthcare worldwide. With a legacy spanning over 50 years, we've earned our reputation for excellence by developing innovative diagnostic assays and instruments that are trusted by healthcare providers around the world.

Are you ready to be part of a dynamic team that's shaping the future of diagnostics? Join Diasorin and become a catalyst for change in the world of healthcare. Apply today and be a part of our exciting journey toward a healthier, more connected world. Together, we can make an impact!

Job Scope

The Field Service Engineer will be responsible for

• Meeting daily service repair needs and driving customer satisfaction through service excellence.
• Exercising of judgment within defined procedures and practices to determine appropriate action.
• Compliance of field service technical standards is required.
• Monitoring of field service policies, procedures, standards, and company to policies and procedures is mandatory.
• Requires travel on short notice; overnight travel may be required depending on service region requirements.
• Service is provided Monday through Friday, typically between the hours of 8 a.m. and 6 p.m., occasionally requiring extended workdays.

Key Responsibilities

• Maintain inventory of parts and supplies
• Install and repair scientific instrumentation manufactured by Luminex/Diasorin at customer locations within a multi-state geographic region.
• Manage an expense account, service tools and spare parts inventories.
• Interface daily with internal and external customers
• Submit written reports
• Utilize the CRM system to capture full documentation of all calls and entering appropriate codes to ensure accurate history of reporting trends and corrective actions
• Meeting departmental expectations regarding the following:
• Response time
• PM completion Rates
• Service callbacks
• Customer Satisfaction Survey Results

Education, Experience and Qualifications

• Associate's Degree AS, AA, BS Electronics, or demonstrated equivalent required
• 1+ Years Experience in one of the following: Field Service, In-house Biomed, Customer facing role required
• Knowledge of electronic measuring equipment
• Ability to work with a team
• High mechanical aptitude and good problem solving/communication skills
• Customer relationship skills.
• Fluency in English as well as local language of the residential country is required
• Valid Passport or eligibility required required

Standard Physical Demands

• Possible exposure to Chemicals, Lasers, Excessive Noise, etc. - Rarely

Standard Working Conditions

• Offsite Position - Constantly
• Work situations include dealing with people; working alone; making judgments and decisions; and directing, controlling or planning the activity of others - Constantly
• Vision (Color) - Constantly
• Bending - Frequently

Travel Requirements

• 60-70% Travel may be required

What we offer

Receive a competitive salary and benefits package as you grow your career at Diasorin. Join our team and discover how your work can impact the lives of people all over the world.