Order Management Senior Para-Professional | Richland, Mississippi, United States of America - Military Veterans
at Hitachi Energy
Single point of contact for customers/"the voice of the customer" for all post- order transactions. Develop a knowledge of the customer; identify and predict customer needs.
Provide quotes, processing orders, acknowledgements, requests for information, etc. Coordinate communication to and from customer including product information, engineering, production, quality, test, shipping, service, warranty, ect.
Review customer order; verify customer information and notes. Maintain customer records and documentation. Work with confidential customer information. Accurately log all customer interactions in data management system
Input and track orders, change notices and cancellations. Respond to customer queries and product needs.
Promptly identify and escalate customer issues for resolution. Diagnose, troubleshoot and resolve issues over the phone in a fast paced environment. Answer incoming support requests via phone, email or web portal. Analyze problems and inquiries related to Service Level agreements
Manage and track Customer Complaints and factory response to CCRPs.
Richland, MS
Advancing a sustainable energy future for all
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Our North American headquarters in Raleigh, North Carolina employs more than 4,600 in both manufacturing and office locations throughout the region.
At Hitachi Energy, our greatest asset is diversity among our employees. We are proud to be partnering with RecruitMilitary to better serve and support the veterans in our communities and within our organization. We foster diversity through our Military and Allies employee resource group, strategic partnerships, and ongoing education. Our team made up of talented individuals from various genders, cultures, and backgrounds, plays a significant role in our mission of advancing a sustainable energy future for all.