Helpdesk - Military Veterans

AppleOne is proud to present:
Helpdesk Technician

Pay: $18-$19/HR
Schedule: Monday-Friday, 8:00 AM - 5:00 PM, plus one weekend per month (Sat & Sun: 8:30 AM-4:00 PM or 3:30 PM-11:30 PM). Rotating holiday coverage (26 shifts per year).

Position Summary
We are seeking a Helpdesk Technician to provide exceptional customer service and technical support for up to 50,000 employees. This role is a key part of a 24/7 service desk, handling password resets, troubleshooting hardware/software issues, and resolving network connectivity problems. The ideal candidate has strong communication skills, a problem-solving mindset, and the ability to thrive in a fast-paced IT support environment.

Key Responsibilities
-Deliver world-class customer service via phone, email, chat, and in person.
-Provide Tier 1 technical support for enterprise services, diagnosing and resolving issues related to hardware, software, applications, and network connectivity.
-Process password resets and user access requests for up to 50,000 employees.
-Accurately document incidents and service requests using designated tools.
-Escalate complex issues as needed to ensure timely resolution.
-Stay updated on IT service offerings, operational procedures, and troubleshooting protocols.

Qualifications & Skills
-Previous helpdesk, IT support, or customer service experience preferred.
-Strong communication and problem-solving skills.
-Ability to work in a fast-paced, high-volume environment.
-Basic knowledge of Windows, Microsoft Office, and troubleshooting.
-Flexibility to work occasional weekends and holiday shifts.

Why Join Us?
-Gain valuable IT experience in a large-scale enterprise support environment.
-Work with a collaborative and supportive team.
-Opportunity for long-term employment and potential career growth.

If you have a passion for IT support and customer service, apply today to be part of a dynamic helpdesk team!

EEO/AA Employer/Vet/Disabled.





The Know Your Rights poster is available here:


https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf





The pay transparency policy is available here:


https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf





For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.





We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.





AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.


https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf





We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.


#3156

Experienced (Non-Manager)