Director, Revenue Operations - Military Veterans

Overview

The Director of Revenue Operations is a strategic leadership role responsible for driving revenue growth, operational efficiency, and cross-functional alignment across sales, marketing, and customer success. This role will optimize revenue processes, implement data-driven decision-making, and drive scalable revenue growth for Foundever, a leading Business Process Outsourcing (BPO) provider.

About Us

Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Primary Job Responsibilities

• Revenue Strategy & Execution: Develop and implement a data-driven revenue operations strategy that aligns with company goals and sales targets.
• Sales Process Optimization: Standardize and optimize sales processes, pipeline management, forecasting, and sales enablement.
• CRM & Technology Management: Own and enhance the sales tech stack (CRM, analytics, automation tools) to improve efficiency and data accuracy.
• Performance Analytics: Establish KPIs and dashboards to monitor sales performance, pipeline health, and revenue forecasting.
• Cross-Functional Alignment: Collaborate with Sales, Marketing, Finance, and Customer Success teams to ensure seamless lead-to-revenue workflows.
• Operational Efficiency: Improve deal velocity, reduce sales cycle times, and enhance pricing models for increased profitability.
• Compensation & Incentives: Design and manage sales compensation plans and incentive structures to drive performance and retention.
• Market Insights & Competitive Intelligence: Analyze market trends, competitor activities, and customer data to provide actionable insights to leadership.

Qualifications

• 10+ years of experience in revenue operations, sales operations, or a related field within BPO or SaaS industries.
• Bachelor's degree in Business, Finance, or a related field (MBA preferred).
• Strong expertise in CRM platforms (Salesforce, HubSpot, etc.) and data analytics tools.
• Proven ability to drive revenue growth and process improvements in a high-growth environment.
• Excellent leadership, communication, and cross-functional collaboration skills.
• Experience with sales forecasting, quota setting, and incentive design.
• Strong analytical mindset with a track record of leveraging data to drive decision-making

Perks

• Competitive salaries, benefits, 401K contribution matching and paid time off.

• Onsite and remote work at home available (depending on the market).

• Growth opportunities through various development programs.

• Employee discounts.

• Excellent work culture.

Salary Range

The base pay range for this position in the United States is $130,000 - $160,000 per year; however, base pay offered may vary depending on location, job-related knowledge, education, skills, and experience.

Pre-employment Requirements

Offers of employment are conditional and require that you complete and pass a criminal background check that reviews all criminal activity in every area of residence for the last seven years.

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.