Associate Director, Clinical Data Management - Animal Health - Military Veterans

Job Description

The Associate Director, ServiceNow Human Resources Solutions Lead is responsible for the enablement and usage strategy of the ServiceNow Human Resources platform. The individual will partner with Human Resources & IT leaders and will represent the technical interests of Human Resources through the design of technology solutions that support the strategic direction of the business, always thinking of solutions through the lenses of improving user experience and operating efficiency. This individual must possess a strong blend of technical expertise, strategic thinking, excellent communication/influencing skills across multiple levels of the organization, and the ability to build solid partnerships with internal and external stakeholders.

Specific responsibilities include, but are not limited to the following:

• Solution Design & Implementation:
  Lead the design, configuration, and implementation of ServiceNow Human Resources solutions tailored to meet organizational needs and Human Resources best practices.
• Strategic Planning:
  Collaborate with Human Resources leaders to define and develop a strategic roadmap for maximizing the impact Human Resources can gain via ServiceNow capabilities.
• Stakeholder Engagement:
  Engage with cross-functional teams and Human Resources stakeholders to gather requirements, understand pain points, and identify opportunities for process improvements.
• Process Optimization:
  Partner internally to analyze current Human Resources processes and workflows to identify inefficiencies and implement solutions to enhance Human Resources Services and employee satisfaction.
• Technology Leadership:
  Act as the Human Resources subject matter expert for ServiceNow providing insights into platform capabilities, new functionalities, and best practices.
• Change Management:
  Partner with the Organizational Readiness Team to ensure seamless adoption and effective use of the ServiceNow platform for Human Resources.
• Performance Metrics & Reporting:
  Establish key performance indicators (KPIs) to measure the success of Human Resources ServiceNow initiatives and prepare regular reports for stakeholders to assess impact and drive continuous improvement.
• Benchmarking:
  Utilize relationships with peers from external organization to assess leading practices, lessons learned within the ServiceNow space. Translate these learning into the ongoing strategy.

Qualifications:

Education Minimum Requirement:

• Bachelor's degree

Required Experience and Skills:

• Minimum of 10 years of progressive experience in an HR/HRIS/IT/Operations function
• 5+ years of experience with ServiceNow HRSD modules, preferably with Employee Center Pro and Virtual Agent, including implementation and administration.
• Strong understanding of Human Resources processes and best practices, ideally within the ServiceNow environment.
• Excellent analytical, technical, problem-solving, and decision-making skills.
• Excellent negotiation, consulting and influencing skills.
• The ability to apply "systems thinking", understanding how systems can work in a complimentary way to address business needs.
• Project leadership expertise, managing in a deadline driven environment
• Demonstrated competencies in relationship management, facilitation, influencing skills, and working globally as well as cross functionally

Preferred Experience and Skills:

• ServiceNow Certified Implementation Specialist in HRSD is preferred.
• Experience with utilizing data and analytics to measure value.
• Familiarity working with Agile methodologies and project management frameworks.
• Knowledge of integration capabilities with other Human Resources and enterprise systems.
• Workday Experience
• A team-oriented style and a collaborative approach to getting work done. Ability to be hands-on and entrenched in the details when necessary
• Ability to adjust to a rapidly changing environment and make decisions with limited information
• Initiative, creativity, and solid written and verbal communication skills

Current Employees apply HERE

Current Contingent Workers apply HERE

US and Puerto Rico Residents Only:

Our company is committed to inclusion, ensuring that candidates can engage in a hiring process that exhibits their true capabilities. Please click here if you need an accommodation during the application or hiring process.

We are an Equal Opportunity Employer, committed to fostering an inclusive and diverse workplace. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status, or other applicable legally protected characteristics. For more information about personal rights under the U.S. Equal Opportunity Employment laws, visit:

EEOC Know Your Rights

EEOC GINA Supplement

Pay Transparency Nondiscrimination

We are proud to be a company that embraces the value of bringing diverse, talented, and committed people together. The fastest way to breakthrough innovation is when diverse ideas come together in an inclusive environment. We encourage our colleagues to respectfully challenge one another's thinking and approach problems collectively.

Learn more about your rights, including under California, Colorado and other US State Acts

U.S. Hybrid Work Model

Effective September 5, 2023, employees in office-based positions in the U.S. will be working a Hybrid work consisting of three total days on-site per week, Monday - Thursday, although the specific days may vary by site or organization, with Friday designated as a remote-working day, unless business critical tasks require an on-site presence.This Hybrid work model does not apply to, and daily in-person attendance is required for, field-based positions; facility-based, manufacturing-based, or research-based positions where the work to be performed is located at a Company site; positions covered by a collective-bargaining agreement (unless the agreement provides for hybrid work); or any other position for which the Company has determined the job requirements cannot be reasonably met working remotely. Please note, this Hybrid work model guidance also does not apply to roles that have been designated as "remote".

The Company is required to provide a reasonable estimate of the salary range for this job in certain states and cities within the United States. Final determinations with respect to salary will take into account a number of factors, which may include, but not be limited to the primary work location and the chosen candidate's relevant skills, experience, and education.

Expected US salary range:
$139,600.00 - $219,700.00

Available benefits include bonus eligibility, long term incentive if applicable, health care and other insurance benefits (for employee and family), retirement benefits, paid holidays, vacation, and sick days. A summary of benefits is listed here .

San Francisco Residents Only: We will consider qualified applicants with arrest and conviction records for employment in compliance with the San Francisco Fair Chance Ordinance

Los Angeles Residents Only: We will consider for employment all qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance

Search Firm Representatives Please Read Carefully
Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status:
Regular

Relocation:
No relocation

VISA Sponsorship:
No

Travel Requirements:
10%

Flexible Work Arrangements:
Hybrid

Shift:
Not Indicated

Valid Driving License:
No

Hazardous Material(s):
N/A

Required Skills:
Measurement Analysis, Portfolio, Programme, and Project Support, Program Management, Risk Management, Stakeholder Relationship Management, Waterfall Model

Preferred Skills:

Job Posting End Date:
03/7/2025
*A job posting is effective until 11:59:59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.