Payments Customer Strategy Director - Military Veterans

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At Quadient, we support businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other. It's these connections that make Quadient such an exceptional place to grow your career, develop your skills and make a real impact - help our future-focused business lead the way in powering secure and sustainable business connections through digital and physical channels .

Payments Customer Strategy Director

Based in: Boston MA, USA / Hybrid

Reporting to: SVP Global Customer Success, Digital

Your role in our Future

The Payments Customer Strategy Director is a key leadership role responsible for aligning our payment solutions with customer needs, driving customer success, and identifying growth opportunities. This position will work cross-functionally with Sales, Product, Customer Success, and Operations teams to optimize payment processes, develop strategic offerings, and improve customer retention and satisfaction. The Director will also oversee core payment processing partners in both Accounts Receivable (AR) and Accounts Payable (AP), negotiate strategic revenue split models, and ensure that our payment solutions evolve in line with business growth and customer demands.

What you will do

• Strategic Payments Leadership
  • Develop and execute a comprehensive Payments Customer Strategy that aligns with customer needs, business goals, and market trends.
  • Identify opportunities for product enhancements and new payment offerings, ensuring our solutions meet evolving customer demands and provide significant value.
  • Lead the strategic direction of payment solutions to improve customer retention, expand adoption, and drive additional revenue.
• Oversee Core Payment Processing Partners
  • Manage and oversee relationships with key payment processors in the Accounts Receivable (AR) and Accounts Payable (AP) sides, ensuring smooth integration, effective service, and scalability.
  • Maintain and optimize partnerships with payment processors, ensuring the company leverages the most efficient and cost-effective solutions.
  • Act as the primary liaison between internal teams and payment processing partners to ensure alignment of payment processes and performance expectations.
• Negotiating Strategic Revenue Split Models
  • Collaborate with finance and business leadership to negotiate revenue share agreements and strategic pricing models with payment processing partners as the company scales.
  • Develop and implement revenue models that maximize profitability while ensuring customer satisfaction and competitive pricing.
  • Regularly review and optimize existing partner agreements, looking for opportunities to enhance the financial terms of revenue-sharing models as the business grows.
• Cross-Functional Collaboration
  • Work closely with Sales, Product, and Customer Success teams to ensure alignment between customer-facing teams and payment solutions.
  • Facilitate feedback loops with Sales, Customer Success, and Product teams to improve payment processes, identify customer pain points, and optimize the customer experience.
  • Collaborate with Product Management to ensure that new payment features and enhancements are effectively prioritized and meet customer needs.
• Data-Driven Insights
  • Leverage data from the Customer Success Operations Manager to identify trends, customer feedback, and performance metrics that inform the development of strategic payment offerings.
  • Utilize data insights to drive decision-making and continuously improve the effectiveness of payment strategies in achieving business goals.
• Customer Engagement and Retention
  • Identify and prioritize opportunities for growth and expansion with existing customers, focusing on payment solutions that provide long-term value.
  • Drive customer satisfaction and loyalty by ensuring that payment processes are efficient, transparent, and aligned with customer expectations.
  • Lead customer education initiatives to help customers fully leverage payment solutions and drive adoption.
• Continuous Improvement
  • Continuously evaluate the performance of payment solutions and optimize strategies to enhance customer experiences, streamline processes, and drive revenue growth.
  • Stay up-to-date on industry trends, competitive offerings, and emerging payment technologies to ensure that the company's payment solutions remain competitive and innovative.
• Team Leadership and Development
  • Lead and mentor the Payments Customer Strategy team, ensuring alignment with business goals, KPIs, and professional development.
  • Foster a culture of collaboration, innovation, and customer-centricity within the Payments Strategy team and across the broader organization.

Your profile

• 8+ years of experience in payment solutions, customer success, or strategy, ideally within the SaaS or FinTech industry.
• Proven experience leading cross-functional teams, working closely with Sales, Product, Customer Success, and Operations to drive strategic initiatives.
• Strong background in negotiating and managing payment processing partnerships, including AR and AP processes.
• Experience in negotiating revenue share agreements and developing strategic pricing models for payment solutions.
• Strong strategic thinking and ability to align payment offerings with broader business objectives.
• Excellent communication and collaboration skills to work effectively across teams.
• Proven ability to analyze customer data and use insights to drive improvements in products, processes, and customer experiences.
• Leadership experience in managing teams and fostering a collaborative environment.
• Bachelor's degree in Business, Finance, Marketing, or related field. An MBA or similar advanced degree is a plus.

This position has a salary range of:
$119,100.00 - $178,700.00
Quadient, Inc. has standard ranges for all U.S. - based roles, based on function, level, and scope, which are benchmarked against companies of similar size and growth-stage. To provide greater transparency to candidates, we share these targets on all job postings . Final salary offers are determined by multiple factors, which may include (but are not limited to) geographic location and candidate experience and expertise. As such, they may vary from the ranges listed.

Rewards & Benefits

Flexible Work: Embrace a hybrid work model blending office and remote setup for a balanced lifestyle.

Endless Learning: Access global opportunities for growth through our 24/7 online learning platform.

Inclusive Community: Join diverse communities and engage in our Philanthropy program.

Comprehensive Rewards: Enjoy competitive Total Rewards covering wellness, work/life balance, and more, including a generous referral scheme.

Caring for Wellbeing: Access our complimentary employee assistance program for mental health support.

Be yourself at Quadient

Our values define how we work as a team: Empowerment, Passion, Inspiration and Community. They inspire us to be EPIC. Together. What makes Quadient different is how different we are. We're a team of individuals with one goal but many perspectives. When you connect with Quadient, you become part of a community that cares - in a culture that embraces differences and values every voice.

We will consider any reasonable modifications to the interview process. If you require any assistance with the application process, please email us at careers@quadient.com

Quadient is an Equal Employment Opportunity Employer: We believe that diversity brings benefits to our customers, our business, and our people so we are committed to being an inclusive employer. We encourage applications from all suitable applicants, regardless of background. We firmly believe in zero discrimination in employment on any basis, including gender, race, ethnicity, religion or belief, national origin, age, disability, marital status, sexual orientation, gender identity, citizenship status, veteran status, and any other protected characteristics.

This includes being an Affirmative Action Employer in the United States.

People. Connected.