IT Delivery Manager - Military Veterans

About Vanguard

More than 45 years ago, John C. Bogle had a vision to start an investment company that did things differently. A company with no external shareholders. Where all the profits were invested back into the business and used to lower costs. Evidently, it was as bold as it was brilliant. To this day, Vanguard Group still has no external shareholders. That means no share prices to protect, and no profits to generate for outside owners.

Today, Vanguard is one of the world's largest investment management companies, serving more than 50 million investors worldwide. For more than 25 years Vanguard Australia has been supporting individual investors, financial advisers, and superannuation members to achieve their long-term financial goals.

Our Team & Opportunity

This is a permanent IT Delivery Manager role with EIS (Enterprise Investment Systems) . This role is responsible for the SRM & Index teams in Australia working on the NeoXam application , Index Modernisation project & SRM modernisation efforts.

What you will do

We are looking for an enthusiastic IT professional with management experience or strong leadership aspirations to join our team as an IT Delivery Manager. The role is to support our INSIGHT and Securities Lending Product Teams in the Fund Ecosystem of Middle Office. The leader in this role would be responsible to manage and lead a team of IT professionals who are responsible to design, develop, test, implement, and monitor software and tools that support the business capabilities and align with the Enterprise Tech Strategy. The leader will work with business stakeholders to define scope and requirements, partner with other IT professionals on integration efforts across our middle office applications, and most importantly coach and develop talented crew to further them in their careers.

Core Responsibilities

• Hires, evaluates, and supervises crew. Provides guidance and training as necessary to develop crew. Sets performance standards, reviews performance, and makes informed compensation decisions in accordance with all applicable Human Resources policies and procedures.
  

• Responsible for delivering software releases relating to the product for the business units. Works with business clients to determine scope, and develops environmental requirements for each project.
  

• Works closely with management to develop and implement staffing and operational plans. Participates in the development of short and long term department goals. Monitors and reports on service delivery metrics and overall performance.
  

• Develops and implements changes to department policies and procedures to meet changing business needs and to achieve department objectives . Identifies opportunities for continuous improvement.
  

• Leads quality initiatives to improve the delivery of service levels. Works with senior management in the planning, development, and execution of short and long range goals.
  

• Presents status, metrics, and department initiatives at meetings with management and project peers. Maintains relationships with technical teams, IT, and business partners.
  

• Participates in the development of the department budget. Reviews expenses and ensures department operates within budgetary guidelines.
  

• Ensures staff complies with information technology and information security policies and procedures, and verifies that deliverables meet requirements.
  

• Participates in special projects and performs other duties as assigned.
  

What are we looking for

• Business knowledge of investment management workflows
  

• AWS experience
  

• Experience working and leading within Agile methodology
  

• Undergraduate degree or equivalent combination of training and experience. Graduate degree preferred.
  

• Previous leadership skills & experience
  

Inclusion Statement

Vanguard's continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: "Do the right thing."

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard's core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.