Salesforce Production Support Engineer - Military Veterans

Responsibilities for this Position
Location: Any Location / Remote
Full Part/Time: Full time
Job Req: RQ194925

Type of Requisition:
Regular

Clearance Level Must Currently Possess:
None

Clearance Level Must Be Able to Obtain:
None

Public Trust/Other Required:
Other

Job Family:
Cloud

Job Qualifications:

Skills:
Bug Triaging, Production Support, Root Cause Analysis (RCA), Salesforce Development, Salesforce Lightning Web Components
Certifications:
None
Experience:
5 + years of related experience
US Citizenship Required:
No

Job Description:

Own the opportunity as a Cloud Developer Advisor and help ensure the mission is never interrupted. At GDIT, we deliver clarity with our cloud solutions and provide meaningful work. Your work will be an important part of transforming our clients for the modern age and help them face any obstacle.

At GDIT, people are our differentiator. As a Salesforce Production Support Developer, you will help ensure today is safe and tomorrow is smarter. Our work depends on Cloud Developer Advisor joining our team to remotely provide production support on the Salesforce platform. This position is 100% remote with work schedules based on Eastern Standard Time (EST). Work visa sponsorship will not be provided for this role.

How a Salesforce Production Support Developer Will Make an Impact:

• Lead and manage the Salesforce production development support team to ensure timely and effective resolution of issues.
• Monitor Salesforce system performance and proactively address any potential disruptions or anomalies.
• Troubleshooting and resolving complex Salesforce issues, including data integrity, integration, and functionality problems.
• Act as the primary point of contact for Salesforce production issues, coordinating with various teams to address and resolve problems and issues and providing timely updates on progress.
• Manage and prioritize production support tickets, ensuring they are resolved within defined SLAs.
• Identifying, troubleshooting, and resolving defects encountered during various stages of project delivery, including during the deployment and implementation of the solution in production environments, utilizing top-notch troubleshooting techniques and digging deep into code.
• Identifying, documenting, and presenting root causes, proposing test cases and fixes, and developing new debugging tools while working closely with product teams.
• Using your Salesforce platform and developer skills to solve critical technical issues reported by end users and clients. May include: developing Lightning components both by writing custom LWC in JavaScript with Aura framework and within the Salesforce Lightning Design System, maintaining fluency with Apex, Salesforce query, and Salesforce Search language (SOQL and SOSL), as well as developing and configuring solutions using Salesforce functionality/Lightning Components (AURA and LWC), communities, APEX, Visualforce Pages, SOQL, and SOSL etc.
• Collaborating with development, QA, and other cross-functional teams to deploy updates, enhancements, and bug fixes.
• Collaborating with Solutions Architects, Development Manager, Development Team, Business Analysts, CMS, and other Agile team members to solve complex policy and system integration involving activities across several Salesforce Orgs.
• Developing and maintaining production support documentation, including runbooks, SOPs, and FAQs.
• Participating in the support and maintenance of production systems, including responding to incidents and performing root cause analysis.
• Mentoring Technical Support with technical issue resolution and best practices.
• Work M-F 9AM-5PM Eastern Standard Time (EST) and will be expected to actively attend and participate in DAILY meetings.
• May work off-hours for deployment support and will require schedule flexibility to accommodate business needs. Production support will usually be pre-arranged.

Required Experince:

• Bachelor's degree and 5+ years of hands-on experience leading production support on the Salesforce platform in Lightning.
• 8+ years of experience in Salesforce production/technical support.
• Expert level working knowledge on major Salesforce.com technologies, data modeling, integration, and data migration.
• Possess Valid Salesforce Platform Developer I Certification - Please include Trailblazer link on resume .
• Possess Valid Salesforce Platform Developer II Certification - Please include Trailblazer link on resume.
• Extensive understanding of Salesforce.com best practices, Architecture, Design, Development, Administration, and security model.
• Working knowledge and experience with complex business systems integration, such as with Copado, as well as object-oriented design patterns and development.
• Extensive understanding of Salesforce Service Cloud and Experience Cloud (Communities) development and customization.
• Experience with SFDC specific IDE and version control configurations (Github, BitBucket) for Salesforce development (VS Code, IntelliJ, SFDX)
• Experince investigating, documenting, and presenting root cause analysis of production issues and bugs.
• Strong communication skills with the ability to present ideas to various levels/skillsets, both internally and externally.
• Provide technical assistance and end user troubleshooting for bug fixes, enhancements, and "how-to" assistance.
• Ability to multitask between multiple projects and both business and technical stakeholders.
• Candidate must be willing and able to obtain a CMS Public Trust clearance.
• Candidate must have resided in the U.S. 3 out of the last 5 years.

Preferred Skills:

• Hands-on experience with Continuous Integration/Continuous Development (CI/CD)/Copado
• Extensive understanding of HTML, CSS, XML, JavaScript, jQuery and Bootstrap.
• Experience in development of Web Services (SOAP and REST)
• Healthcare Service Industry or Center for Medicare and Medicaid Services (CMS) experience
• Experience working with JIRA, Confluence, and SharePoint
• Experience with infrastructure in a cloud environment (AWS preferred)
• Experience with Agile methodologies and frameworks such as, but not limited to: SAFe, Scrum, Kanban
• Certified SAFe Agilist, SAFe Practitioner or other Agile certification(s)

GDIT is your place:

• 401K with company match
• Comprehensive health and wellness packages
• Internal mobility team dedicated to helping you own your career
• Professional growth opportunities including paid education and certifications
• Cutting-edge technology you can learn from
• Rest and recharge with paid vacation and holidays

The likely salary range for this position is $136,000 - $184,000. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:
40

Travel Required:
None

Telecommuting Options:
Remote

Work Location:
Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:
Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee's date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation's most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans

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