Warranty Project Manager - Military Veterans
at Hitachi Energy
Job Title: Warranty Project Manager
The opportunity
Join Hitachi Energy as a Warranty Project Manager and play a key role in ensuring the successful execution and customer support of all orders in our HV Service division. This position offers a unique chance to collaborate directly with our commercial operations team, manage warranty orders, and provide timely responses to both internal and external customers. You'll be responsible for coordinating warranty service execution, monitoring costs, and ensuring customer satisfaction through effective communication and project management. This is your opportunity to make a significant impact on our operations and customer relationships, all while working in a dynamic and supportive environment.
How you'll make an impact
- Collaborate with the commercial operations team to review and audit order handoffs.
- Manage warranty orders to ensure timely customer support and proper financial management.
- Verify order documents and engage with the commercial team during project close-out.
- Coordinate warranty service execution, including cost monitoring and customer communication.
- Facilitate communication between commercial operations and field/production teams.
- Manage the Accounts Receivable (AR) list for the HV Service portfolio.
- Ensure on-time payment for current and future sales orders.
- Communicate directly with customers regarding project updates, scheduling, and documentation.
Your background
- Work authorization to work for Hitachi Energy in the United States.
- Strong customer focus and ability to manage multiple project timelines.
- Excellent organization and time management skills.
- Strong written and verbal communication, interpersonal, and intercultural skills.
- Experience with SAP and proficiency in Excel and PowerPoint.
- Project management processes and tools experience is a plus.
- Knowledge of high voltage products, services, and their application is preferred.
- Willingness to travel occasionally.
More about us
At Hitachi Energy, we foster a collaborative and inclusive work environment where you can grow and develop. We value safety and integrity, taking responsibility for our actions while caring for our colleagues and the business. Join us and be part of a team that is powering good for a sustainable energy future.
Mount Pleasant, PA
Advancing a sustainable energy future for all
Hitachi Energy is a global technology leader that is advancing a sustainable energy future for all. We serve customers in the utility, industry and infrastructure sectors with innovative solutions and services across the value chain. Together with customers and partners, we pioneer technologies and enable the digital transformation required to accelerate the energy transition towards a carbon-neutral future. We are advancing the world’s energy system to become more sustainable, flexible and secure whilst balancing social, environmental and economic value. Hitachi Energy has a proven track record and unparalleled installed base in more than 140 countries. Our North American headquarters in Raleigh, North Carolina employs more than 4,600 in both manufacturing and office locations throughout the region.
At Hitachi Energy, our greatest asset is diversity among our employees. We are proud to be partnering with RecruitMilitary to better serve and support the veterans in our communities and within our organization. We foster diversity through our Military and Allies employee resource group, strategic partnerships, and ongoing education. Our team made up of talented individuals from various genders, cultures, and backgrounds, plays a significant role in our mission of advancing a sustainable energy future for all.