Operations Technician II - Military Veterans
at Brightspeed
Brightspeed is looking for an Operations Technician II to join our team who monitors, maintains, and management of networks. Opens trouble tickets and works the repair of management network element connectivity with field operations, and other work groups. Lead in driving equipment and facility repair. Knowledge of Ethernet routers / switches. Able to follow MOPs, anticipate problems, and take corrective action proactively. Understands and researches technical issues through vendor documentation. Understands telecom, network topology and repair procedures. Works with minimal supervision in NOC environment. Communicates effectively with peers, other NOC centers, off-net providers, and internal customer with effective oral, written and presentation skills, including proficiency in the Microsoft Office program suite.
As Operations Technician II your duties will include:
- Maintaining excellent acknowledgement and response time to alarms and customer calls
- Providing high quality documentation of network failures and maintenance activity
- Analyzing, diagnosing, sectionalizing, isolating, and resolving trouble situations
- Managing and correlating multiple trouble reports
- Managing and guiding restoration bridges or calls to facilitate fix with other teams
- Providing direct support to technicians in restoration activities associated with alarm and/or outage conditions of elements managed
- Providing follow up and closure of assigned trouble tickets
- Knowledge of Element Management Systems (EMS), Operational Support Systems (OSS), network inventory, alarming, provisioning and other support systems is a plus
- Making port and IP assignments from connection requests
- Fulfilling connection request by configuring and testing the port
- Migration work that may start inside a maintenance window
- Troubleshooting central office connectivity (Ethernet, RS232, ISDN, X.25, Sync, and Async reverse telnet)
WHAT IT TAKES TO CATCH OUR EYE:
- Three plus years related experience
- Experience with Cisco, Juniper, and Nokia platforms
- Layers 2 & 3 switch and router configuration and troubleshooting
- Experience with isolation of telecom equipment trouble
- Advanced customer service, organizational interaction, and teamwork skills
- Ability to effectively prioritize and execute tasks in a high-pressure environment
- Strong communication (oral and written), customer service, organizational and multi-tasking skills
BONUS POINTS FOR:
- Telecom/Cable/Internet Service Provider industry IP NOC experience
- Cisco or Junos Certification
- RS232 and X.25 experience
- VRF, OSPF, BGP experience
#LI-GF1
All your information will be kept confidential according to EEO guidelines.
WHY JOIN US?
We aspire to contemporary ways of working.
Recognized as a Top Workplace by the Charlotte Observer, Brightspeed HQ is located on the 7th floor of the new Vantage South End - East Tower in Charlotte, NC. We prioritize hiring talent in the Charlotte area, whenever possible, to make it a truly vibrant destination for our hybrid workforce. At Brightspeed, we have roles that are designated as remote, hybrid, office or field-based, depending on the position, business needs and individual circumstances. We also invest in technology that enables our entire team to stay connected. Why? Because Brightspeed recognizes the value of finding the best talent for the job, wherever they may be.
We offer competitive compensation and comprehensive benefits.
Our benefits and paid time off programs reflect our underlying belief in promoting overall wellness through physical, emotional and financial health. Brightspeed offers a comprehensive benefit program, including competitive medical, dental, vision, and life insurance; an employee assistance program; a 401K plan with company match and a host of voluntary benefits.
Diversity, equity and inclusion are at the center of our grounding belief in Being Real.
When we bring our authentic selves to work, everyone is better as a result. A diverse team helps us be fierce advocates for more accessible, inclusive and high-quality internet, because we believe doing so promotes equity in the communities we serve.
Brightspeed is an Equal Opportunity Employer/Veterans/Disabled
For all applicants, please take a moment to review our Privacy Notices:
- Brightspeed’s Privacy Notice for California Residents
- Brightspeed’s Privacy Notice
Charlotte, NC
Brightspeed is a brand-new internet provider on a mission to bring more connectivity to America. The company is committed to ensuring that your choice of home doesn't limit your internet options. By building a robust infrastructure, Brightspeed aims to provide millions of homes with fast, reliable internet service, ensuring that whether you're streaming, gaming, or working, your experience is uninterrupted. Brightspeed is quickly becoming the preferred choice for those who demand excellence in their online activities.
Veterans find more than just a job at Brightspeed; they find a fulfilling career and a mission-aligned company. Here are some of the benefits that Brightspeed offers to its veteran employees:
- Comprehensive healthcare plans
- Generous 401(k) matching program
- Paid time off for military training and service commitments
- Flexible scheduling options
- Tuition reimbursement for continued education
- Internal veteran network and mentorship programs
These benefits underscore Brightspeed's dedication to the well-being and long-term success of its veteran workforce, solidifying its reputation as a committed, veteran-centric employer.
Explore and learn how you can be part of a team that's as committed to you as it is to serving millions with reliable, fast internet.